Part-Time Customer Experience & Booking Specialist

Commonwealth Bank; Newcastle-Maitland; On-site; AUD 34,000 - 44,000; Part time

Job summary

Capital Transport and Logistics Group Pty Ltd in New South Wales seeks a Part Time Customer Service Officer. You will handle incoming calls, take client bookings, and ensure timely, accurate information is captured.

You will liaise with sub-contractors and internal departments to resolve delivery issues promptly. The role emphasizes service excellence, adherence to company policies, and proactive communication about delays.

Responsibilities

• Answer all telephone calls promptly and professionally
• Provide superior customer service to clients by ensuring bookings are taken efficiently and accurately
• Identify and resolve potential delivery issues before they impact clients
• Follow up on service issues by liaising between client, sub-contractor and relevant Departments
• Escalate issues when necessary and ensure timely updates and proper recording in the TMS

Job description

Capital Transport and Logistics Group Pty Ltd in New South Wales seeks a Part Time Customer Service Officer. You will handle incoming calls, take client bookings, and ensure timely, accurate information is captured.

You will liaise with sub-contractors and internal departments to resolve delivery issues promptly. The role emphasizes service excellence, adherence to company policies, and proactive communication about delays.