Part-Time CPAP Customer Care Associate

Hunter CPAP; Newcastle-Maitland; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Training and product education

Supportive small-business environment

Long-term opportunity

Job summary

Hunter CPAP in Warners Bay is seeking a confident, friendly, and highly organised Customer Care Associate to join our small team on a permanent part-time basis. You will move between administration, customer service, ethical sales and day-to-day operations, becoming the first point of contact for customers while helping keep the business running smoothly.

Your days will be varied, including processing orders, providing friendly support, managing emails, updating records and coordinating

Qualifications

• Previous experience in administration, reception, sales and customer service.
• Excellent verbal communication and confidence speaking with customers.
• Organised, proactive and detail-oriented with a can-do attitude.
• Willingness to learn CPAP products and systems.

Responsibilities

• CPAP and sleep therapy device sales and support.
• Processing customer orders, sales and payments.
• Providing confidential, friendly and professional customer service in person and over the phone.
• Managing emails, general administration and data entry tasks.
• Maintaining accurate customer records and documentation.
• Coordinating warranty, repair processing, couriers and deliveries.
• Assisting with stock management, inventory and ordering.
• Cleaning and preparing clinical equipment and maintaining store presentation.
• General business administration and day-to-day coordination of operations.
• Supporting the team and taking ownership of tasks as needed.

Skills

Customer service

Administration

Sales

Data entry

Organization

Job description

Hunter CPAP in Warners Bay is seeking a confident, friendly, and highly organised Customer Care Associate to join our small team on a permanent part-time basis. You will move between administration, customer service, ethical sales and day-to-day operations, becoming the first point of contact for customers while helping keep the business running smoothly.

Your days will be varied, including processing orders, providing friendly support, managing emails, updating records and coordinating