Part-Time Care Administration Coordinator

hello.de AG; City of Melbourne; On-site; AUD 42,000 - 52,000; Part time

Benefits offered by this job

Paid birthday leave

Wellness and study leave

Novated leasing options

Heart of Dovida Awards

Job summary

Dovida is a national provider of high-quality, person-centred home care. We support older Australians to live independently and safely in their own homes through services including companionship, domestic assistance, personal care, meal preparation, medication reminders and transport.

We are looking for a Care Administration Officer to join our Heatherton office. This is a part-time role, 30 hours per week across Monday to Friday, ideal for school-friendly hours within a collaborative team

Qualifications

• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication skills and a warm, professional approach.
• High attention to detail and confidence managing records and documentation.
• Experience using Microsoft Office and learning new systems.
• A proactive, positive attitude and a collaborative mindset.
• Experience in aged care, healthcare or community services will be highly regarded.

Responsibilities

• Support clients throughout their journey, from initial enquiry and onboarding through to ongoing service reviews and support.
• Be the first point of contact for phone and email enquiries, delivering exceptional customer service to clients, families and stakeholders.
• Maintain accurate client records, documentation and system updates to support quality care delivery.
• Assist Care Managers with service coordination, referrals, client communications and administrative support.
• Prepare Purchase Orders and send to suppliers.
• Receive and approve invoices from suppliers.
• Build strong relationships with clients, families and service providers to ensure a seamless client experience.
• Support quality, compliance and continuous improvement initiatives that help deliver safe, high-quality care.

Skills

Organisational skills

Communication skills

Attention to detail

Record keeping

Team collaboration

Microsoft Office

Tools

Microsoft Office

Job description

Dovida is a national provider of high-quality, person-centred home care. We support older Australians to live independently and safely in their own homes through services including companionship, domestic assistance, personal care, meal preparation, medication reminders and transport.

We are looking for a Care Administration Officer to join our Heatherton office. This is a part-time role, 30 hours per week across Monday to Friday, ideal for school-friendly hours within a collaborative team