Part-Time Care Administration & Client Coordination

Dovida Australia; City of Melbourne; On-site; AUD 42,000 - 54,000; Part time

Job summary

Dovida Australia is seeking a Care Administration Officer to join our Heatherton office on a 30-hour-per-week, part-time basis. You will support the Care Management team with administrative tasks, client records, and on-boarding and service reviews to ensure a high standard of client experience.

The role suits someone with strong organisational and communication skills, proficiency in Microsoft Office, and a collaborative mindset. Full working rights in Australia are required.

Qualifications

• Full working rights in Australia.
• Strong organisational and communication skills.
• Experience in aged care, healthcare or community services is advantageous.

Responsibilities

• Support clients throughout their journey, from initial enquiry and onboarding through to ongoing service reviews and support.
• Be the first point of contact for phone and email enquiries, delivering exceptional customer service to clients, families and stakeholders.
• Maintain accurate client records, documentation and system updates to support quality care delivery.
• Assist Care Managers with service coordination, referrals, client communications and administrative support.
• Prepare Purchase Orders and send to suppliers.
• Receive and approve invoices from suppliers.
• Build strong relationships with clients, families and service providers to ensure a seamless client experience.
• Support quality, compliance and continuous improvement initiatives that help deliver safe, high-quality care.

Skills

Organisational skills

Communication skills

Attention to detail

Teamwork

Proactive attitude

Aged care experience

Tools

Microsoft Office

Job description

Dovida Australia is seeking a Care Administration Officer to join our Heatherton office on a 30-hour-per-week, part-time basis. You will support the Care Management team with administrative tasks, client records, and on-boarding and service reviews to ensure a high standard of client experience.

The role suits someone with strong organisational and communication skills, proficiency in Microsoft Office, and a collaborative mindset. Full working rights in Australia are required.