Part-Time Banking Specialist — In-Branch Customer Experience

CommBank; Murwillumbah; On-site; AUD 40,000 - 52,000; Part time

Job summary

CommBank is seeking a part-time Customer Banking Specialist for the Murwillumbah Branch. This 30-hour-per-week role runs Monday to Friday from 9:15am to 4:00pm, with rostered shifts fixed in advance.

The successful applicant will greet customers, understand enquiries, and guide them to the proper channel, building rapport and delivering in-branch technology demonstrations. You'll educate customers on banking options, contribute to a smooth branch operation, and maintain a professional,

Qualifications

• Proven track record of delivering exceptional customer service in Financial Services, Retail or Hospitality
• Excellent communication skills and professional demeanour

Responsibilities

• Greet each customer and understand their enquiry, guiding to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance the experience
• Provide options for the customer through education and demonstration of in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it runs effectively and customers are satisfied with their experience

Skills

Customer service

Communication

Professional demeanour

Job description

CommBank is seeking a part-time Customer Banking Specialist for the Murwillumbah Branch. This 30-hour-per-week role runs Monday to Friday from 9:15am to 4:00pm, with rostered shifts fixed in advance.

The successful applicant will greet customers, understand enquiries, and guide them to the proper channel, building rapport and delivering in-branch technology demonstrations. You'll educate customers on banking options, contribute to a smooth branch operation, and maintain a professional,