Part-Time Banking Specialist — Customer Experience

CommBank; City of Melbourne; On-site; AUD 20,000 - 28,000; Part time

Job summary

CommBank Gympie Branch is seeking a Customer Banking Specialist to greet customers, understand enquiries, and guide them to the right channel, delivering friendly service in a busy retail banking environment.

In this 20-hour per week role, you will build connections, demonstrate in-branch technology and digital banking options, and help ensure a smooth and positive customer experience.

Qualifications

• Proven track record of delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and professional demeanor.
• Ability to manage customer expectations with a professional presence.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.

Responsibilities

• Greet each customer and understand their enquiry, guiding them to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education and demonstration of in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it’s running effectively and customers are satisfied with their experience.

Skills

Customer service

Communication

Professional presence

Job description

CommBank Gympie Branch is seeking a Customer Banking Specialist to greet customers, understand enquiries, and guide them to the right channel, delivering friendly service in a busy retail banking environment.

In this 20-hour per week role, you will build connections, demonstrate in-branch technology and digital banking options, and help ensure a smooth and positive customer experience.