Part-Time Banking Advisor for Customer Solutions

cba; Sydney; On-site; AUD 39,000 - 48,000; Part time

Job summary

CommBank is seeking a Customer Banking Specialist to be the public face in Stockland Wetherill Park Branch. You will engage customers to address banking needs, including home loans, business banking and financial advice, while guiding them through in-branch technology and digital options.

The role requires delivering excellent service in a busy retail banking environment, with a strong focus on customer-centric solutions and risk-aware processes.

Qualifications

• Proven experience delivering exceptional Customer Service in Financial Services, Retail or Hospitality.
• Excellent communication skills and the ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy retail environment while seeing the big picture for customers and providing holistic solutions.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers' financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Communication skills

Problem-solving

Integrity

Customer-centric

Job description

CommBank is seeking a Customer Banking Specialist to be the public face in Stockland Wetherill Park Branch. You will engage customers to address banking needs, including home loans, business banking and financial advice, while guiding them through in-branch technology and digital options.

The role requires delivering excellent service in a busy retail banking environment, with a strong focus on customer-centric solutions and risk-aware processes.