Branch Banking Advisor - Part-Time

Commonwealth Bank; Sydney; On-site; AUD 38,000 - 46,000; Part time

Job summary

Commonwealth Bank in Sydney is seeking a Customer Banking Specialist for the Market Street Branch in a part-time capacity. You will engage with customers to understand and address banking needs, including home loans and business services, and guide them through our digital and in-branch options.

The role emphasizes delivering quality service in a busy retail environment, maintaining integrity, and focusing on holistic financial solutions for customers.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Communication

Problem solving

Job description

Commonwealth Bank in Sydney is seeking a Customer Banking Specialist for the Market Street Branch in a part-time capacity. You will engage with customers to understand and address banking needs, including home loans and business services, and guide them through our digital and in-branch options.

The role emphasizes delivering quality service in a busy retail environment, maintaining integrity, and focusing on holistic financial solutions for customers.