Part-Time Banking Advisor – Customer Impact

NAB; Geelong; On-site; AUD 52,000 - 60,000; Part time

Benefits offered by this job

Discounts on NAB products

NAB Perks

Wellbeing programs

Parental leave

Job summary

NAB Geelong Branch is seeking a Part-time Banking Customer Advisor. You will be the first contact for customers, delivering friendly service for everyday banking needs and building lasting relationships through personalised support.

The role offers structured onboarding, ongoing training, and opportunities to develop banking and customer service skills within a leading Australian financial institution.

Qualifications

• Customer service experience and a genuine passion for helping customers.
• Strong communication and active listening skills.
• Empathy and the ability to understand customer needs.
• Problem-solving skills and confidence handling enquiries.
• Attention to detail and accuracy in tasks.
• A collaborative approach and willingness to learn.

Responsibilities

• Be the first point of contact for customers visiting the Geelong Branch.
• Deliver exceptional customer service across a range of banking enquiries.
• Support customers with account opening, everyday banking transactions and lending conversations.
• Identify appropriate products and services aligned with customer needs.
• Educate customers on NAB's digital and self-service options.
• Collaborate with colleagues to achieve positive customer outcomes.
• Maintain compliance, risk awareness and operational accuracy.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Attention to detail

Teamwork

Job description

NAB Geelong Branch is seeking a Part-time Banking Customer Advisor. You will be the first contact for customers, delivering friendly service for everyday banking needs and building lasting relationships through personalised support.

The role offers structured onboarding, ongoing training, and opportunities to develop banking and customer service skills within a leading Australian financial institution.