Part-Time Animal Facility Customer Care Officer

Whittlesea; Whittlesea; Remote; AUD 70,000 - 86,000; Part time

Benefits offered by this job

Total remuneration package

Job summary

City of Whittlesea is seeking a Part-time Customer Service Officer for the wat djerring Animal Facility. You will handle inquiries in person and by phone, process bookings and registrations, and support animal adoption and welfare services.

The role emphasizes compassionate, efficient customer service within a fast-paced animal welfare environment. Applicants welcome from international candidates with valid visa; closing date 22 November 2026.

Qualifications

• Delivering outstanding customer service in person, over the phone, and via other channels.
• Responding to high volumes of inquiries with accuracy and empathy.
• Processing bookings, registrations, adoptions, and customer transactions efficiently.

Responsibilities

• Deliver outstanding customer service in person, over the phone, and through other channels.
• Respond to a high volume of telephone calls with accurate information and resolution.
• Process bookings, appointments, registrations, adoptions and other customer transactions.
• Maintain customer records and administrative documentation per policy.
• Provide information on animal adoptions, rehoming and pet ownership.

Skills

Customer service

Communication skills

Multitasking

Team collaboration

Job description

City of Whittlesea is seeking a Part-time Customer Service Officer for the wat djerring Animal Facility. You will handle inquiries in person and by phone, process bookings and registrations, and support animal adoption and welfare services.

The role emphasizes compassionate, efficient customer service within a fast-paced animal welfare environment. Applicants welcome from international candidates with valid visa; closing date 22 November 2026.