Parking and Information Officer (9977)

hobartcity.com.au; Hobart; Hybrid; AUD 58,000 - 71,000; Full time

Benefits offered by this job

Employer superannuation 13.5%

Health and Wellness programs

Onsite gym access

Additional leave after 12 months

Job summary

Hobart City Council is seeking a Municipal Officer Level 1 to join the Parking Operations Team in the Council Centre. This permanent full-time role involves enforcing parking regulations, providing information and assistance to residents and visitors, and supporting safe and fair use of Hobart's parking facilities.

You will patrol parking areas, issue infringements, deliver excellent customer service, and respond to enquiries.

Qualifications

• Confident and resilient, outdoor work, engages with diverse people.
• Strong communication and customer service skills; able to apply policies fairly.

Responsibilities

• Patrol on-street and off-street parking areas across Hobart.
• Issue parking infringements in accordance with relevant legislation.
• Provide high-quality customer service and parking information to residents and visitors.
• Respond professionally to public enquiries and challenging situations.
• Monitor and report faults with parking infrastructure, signage and enforcement assets.
• Assist customers within Council-operated parking facilities when required.

Skills

Communication skills

Customer service

Job description

Group and Team: Economic Development Group, Parking Operations Team
Location: Council Centre
Employment status: Permanent Full-time 1.0 FTE
Classification: Municipal Officer Level 1
Agreement: Hobart City Council Enterprise Agreeme nt 2024
Salary range: $64,594 per annum + 13.5% superannuation.

About the role

This role contributes to the success of the City by supporting the fair, safe and effective use of the City's parking facilities through the enforcement of parking regulations and the provision of helpful information and assistance to the community.

Role accountabilities include:

• Work a Tuesday to Saturday roster as required under the Enterprise Bargaining Agreement, providing responsive service delivery and operational support during designated business hours.
• Patrol on-street and off-street parking areas across Hobart.
• Issue parking infringements accurately and in accordance with relevant legislation.
• Provide high-quality customer service and parking information to residents and visitors.
• Respond professionally to public enquiries and challenging situations.
• Monitor and report faults with parking infrastructure, signage and enforcement assets.
• Assist customers within Council-operated parking facilities when required.

You are a confident and resilient individual who enjoys working outdoors and engaging with a diverse range of people. You have strong communication and customer service skills, can remain professional in difficult situations and are comfortable applying policies, procedures and legislation consistently and fairly.

The successful applicant will be able to work independently with minimal supervision, exercise sound judgement and demonstrate a commitment to delivering positive outcomes for the community. You will hold a current Driver Licence and Registration to Work with Vulnerable People, have the ability to walk significant distances throughout the day and be willing to work additional hours, including weekends, when required. Experience in compliance, regulatory services, enforcement or customer-focused environments will be highly regarded.

About us

The City of Hobart offers something for everyone, with connections between nature, history, culture, businesses and each other. We are proud to provide a range of services and facilities that support the wellbeing, safety and participation of the community as well as continuously look to improve and embrace new approaches to achieve better outcomes for all. With an industrious and diversified economy, wherever your skills, talents and passions lie, we can offer you the opportunity to have a rewarding career with ongoing learning and development opportunities.

We recognise contributions to our workforce and offer:

• Above Award wages and Employer Superannuation at 13.5% with salary sacrifice options.
• A wide range ofleave entitlements.
• Health and Wellness programs, including onsite gyms.
• Ability to purchase additional leave after 12 months of service.
• An Employee Assistance Program that offers onsite visits.
• Corporate Health Plan discounts with BUPA, St. Lukes and Medibank.

The City of Hobart is committed to building an inclusive community and workplace. As an equal opportunity employer, we encourage applications from people of all backgrounds, abilities, ages and identities.

City of Hobart has a strong commitment to health and safety. Appointment will be subject to satisfactory pre-employment background checks. These will include reference checks, verification of qualifications, National Criminal History record check, and Medical Assessment including drug and alcohol testing.

The City of Hobart operates within the Child and Youth Safe Organisations Framework, safeguarding children and young people accessing our services and facilities. Your commitment to this framework is essential to improving the way we work, by implementing strategies and actions to promote child safety and wellbeing and preventing harm to children and young people. The City of Hobart incorporates Tasmania’s Child and Youth Safe Standards in its recruitment process, ensuring the safety and well-being of children and young people in our community.