Park Operations & Guest Experience Assistant

Ingenia Communities; Wagga Wagga City Council; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Staff discounts on Ingenia Holiday PAr

Employee referral, employee of the the

Flexible work schedules

1 week bonus leave

Wellbeing coaching and support

Job summary

Ingenia Holidays Wagga Wagga is seeking a Full Time Assistant Park Manager to support daily park operations, guest experience, and administration. Reporting to the Park Manager, you’ll help with bookings, payments, and ensuring the park looks and runs at its best.

You’ll thrive in a hospitality environment, communicate confidently, and bring a proactive hands-on approach. The role offers flexible scheduling, staff discounts, wellbeing support, and recognition programs.

Qualifications

• Experience in hospitality, tourism, accommodation or fast-paced customer-facing environment.
• Confident and calm communication with empathy and problem-solving.
• Proactive, hands-on approach and willingness to roll up sleeves when needed.
• Experience with bookings, payments, reconciliations or admin tasks is a plus.
• Commitment to safety and delivering quality outcomes.

Responsibilities

• Support daily park operations including occupancy, revenue delivery, presentation and guest experience.
• Deliver high customer service, resolve guest issues and respond to feedback professionally.
• Assist with bookings, payments, reconciliations, invoicing, stock control and administrative processes.
• Support rosters, maintenance and hands-on operational tasks across the park.
• Ensure safety, compliance and operational continuity, including after-hours calls.

Skills

Hospitality experience

Customer service

Communication

Job description

Ingenia Holidays Wagga Wagga is seeking a Full Time Assistant Park Manager to support daily park operations, guest experience, and administration. Reporting to the Park Manager, you’ll help with bookings, payments, and ensuring the park looks and runs at its best.

You’ll thrive in a hospitality environment, communicate confidently, and bring a proactive hands-on approach. The role offers flexible scheduling, staff discounts, wellbeing support, and recognition programs.