Park Manager (Live-In) – Lead Guest Experience

G'Day Group; Halls Gap; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Fully furnished accommodation

Bonus scheme

Career progression opportunities

Job summary

Discovery Parks Halls Gap, part of the G'Day Group, seeks an experienced Park Manager to lead all aspects of a busy holiday park in Victoria. You will balance guest satisfaction, commercial performance and asset presentation while managing a diverse team in a live-in role.

The role requires hands-on leadership, strong operational and financial skills, and the ability to build partnerships with local tourism operators.

Qualifications

• Experience in hospitality, accommodation, tourism or caravan park management.
• Leadership experience in a multi-faceted operational environment.
• Current driver's licence.
• Experience using RMS, Newbook or similar property management systems.
• Well-developed financial and commercial management skills.
• Proven ability to coach, motivate and develop teams.
• Strong operational and asset management capability.
• Excellent communication and stakeholder engagement skills.
• Ability to build positive relationships with guests, staff and external partners.
• Strong problem-solving and decision-making abilities.
• Flexibility to work weekends, public holidays and after-hours when required.

Responsibilities

• Lead the day-to-day operation of the park, including after-hours call outs when required.
• Drive financial performance through budgeting, forecasting, reporting and cost control.
• Recruit, develop and mentor a high-performing team.
• Maintain exceptional presentation standards across all accommodation, grounds and facilities.
• Ensure compliance with health, safety and regulatory requirements.
• Manage guest feedback, reviews and service recovery to deliver outstanding experiences.
• Build and maintain relationships with local tourism operators, businesses and community stakeholders.
• Identify opportunities to improve operational efficiencies and grow business performance.
• Collaborate with the wider G'day Group network to share best practice and support business initiatives.
• Provide hands-on operational support where required to ensure the park runs smoothly.

Skills

Hospitality leadership

Team leadership

Financial management

Stakeholder engagement

Operations management

Guest experience

Tools

RMS

Newbook

Job description

Discovery Parks Halls Gap, part of the G'Day Group, seeks an experienced Park Manager to lead all aspects of a busy holiday park in Victoria. You will balance guest satisfaction, commercial performance and asset presentation while managing a diverse team in a live-in role.

The role requires hands-on leadership, strong operational and financial skills, and the ability to build partnerships with local tourism operators.