Parent Pathways Mentor – Lismore

AKG; North Lismore; On-site; AUD 55,000 - 69,000; Part time

Benefits offered by this job

Personal and professional development

Supportive culture

Birthday leave

Diversity leave

Frequent training and support

Employee Assistance Program

Novated car leasing

Wellbeing and Recognition Centre

Job summary

Real Futures is seeking a part-time Parent Pathways Mentor to support eligible parents with career planning and participation goals. You will manage an active caseload, conduct assessments, and provide tailored guidance while coordinating with local partners to connect parents to essential services.

The role emphasizes collaboration, autonomy, and delivering outcomes in a supportive, development-focused environment. Applicants must have working rights in Australia and a driver’s license.

Qualifications

• Experience in Community Service or Employment Services.
• Administration experience with CRM/databases and internet research.
• Ability to work in an outcome-based environment.
• Ability to develop high quality, tailored service.
• Experience dealing with challenging participants and conflict de-escalation.
• Strong communication and negotiation skills.
• Able to work in a team and autonomously.

Responsibilities

• Maintain an active caseload of eligible parents.
• Conduct parent assessments within education and career planning context.
• Provide career guidance and pathway planning for parents.
• Develop, monitor and review participation plans with parents.
• Develop partnerships with local external stakeholders.
• Link parents to local non-vocational support services.
• Meet individual KPIs and targets set by management.
• Document assessments in the CRM and ensure compliance with agreements.

Skills

Community Service

CRM & databases

Outcome-based mindset

Tailored service

Conflict de-escalation

Communication

Team & autonomy

Job description

Real Futures is a majority Aboriginal-owned and staffed company. We provide tailored employment services, Parent Pathways Program (PPP), Remote Australia Employment Services (RAES), Transition to Work (TtW), and Inclusive Employment Australia (IEA) across Australia.

Parent Pathways is about parents and carers and their individual needs. With the help of a qualified mentor, parents and carers can receive flexible support to assist with any personal, study or work goals.

This is a part-time role, three days per week.

A day in the life of our Parent Pathways Mentor can include, but are not limited to the following:

• Working with eligible parents of children under the age of six
• Maintain and support an active caseload
• Conduct parent assessments within the context of continuing education and career planning
• Help parents to identify their goals by providing career guidance and pathway planning
• Develop, monitor and review a clear participation plan in consultation with parents on a regular basis
• Develop a clear and sustainable strategy to form effective partnerships with key local external stakeholders
• Link parents into appropriate local non-vocational support services
• Achieve individual KPI’s and targets as they are set out by the Parent Pathways Management
• Ensure clearly documented individually tailored, high-quality assessments and comments into the CRM
• Ensure compliance with the Parent Pathways Agreement for all relevant activities

Knowledge/Skills

• Experience in Community Service, Children, Youth and Families or Employment Services
• Administration experience – experience using CRM and databases, intranets, and sourcing information via internet
• Demonstrated ability to work in an outcome-based environment
• Demonstrated ability to develop high quality, individually tailored service
• Experience dealing with challenging participants and de-escalating situations of conflict
• Highly developed communication and negotiation skills
• Ability to work within a team and autonomously

Being a part of the Real Futures team, you will be provided with a wide range of benefits including:

• Personal and professional development opportunities
• Rewarding and supportive culture
• Birthday leave and diversity leave
• Frequent training and support to excel in the role
• Free Employee Assistance Program
• Access to novated car leasing
• Engage Wellbeing and Recognition Centre (Move, Munch, Money and Mind)

To be considered you must…

• Have full working rights in Australia
• Have a current driver’s licence and a comprehensively insured vehicle
• Complete an Australia History Criminal Check
• Have a current Working with Children Check or willing to obtain a Working with Children Check before employment
• Ability to work three days per week.

Please note that people with a criminal record are not automatically barred from applying for this position, rather the relevance will be considered as it applies to our industry.

About AKG:

With more than 200 locations and a team of 1,500+ dedicated professionals , AKG is one of Australia’s leading providers of employment, training and health services. Each year, we support over 50,000 Australians to find meaningful employment, build new skills, and improve their health and wellbeing.

As part of the AKG Group , we work alongside people from all backgrounds and life stages, helping them overcome barriers, unlock opportunities, and achieve their goals. Our work creates real, lasting impact in communities across Australia.

If you’re passionate about making a difference and want to be part of an organisation where your work directly empowers others to thrive, AKG offers the opportunity to build a rewarding career with purpose.

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