Paralegal

ClaimsCo; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Meaningful work

Hands-on legal experience

Mentoring & development

No billable hours

WFH after six months

Great team culture

Job summary

ClaimsCo on the Gold Coast is seeking a sharp, driven Paralegal to join our growing In-House Legal Team. You will work with specialist legal and technical teams to manage disputed insurance claims, conduct research and build strong arguments for our customers.

We value hands-on involvement in legal matters, not just admin support, and offer mentoring, development and a flexible path to working from home after six months. Join a supportive, fast-paced team focused on meaningful outcomes.

Qualifications

• 2–3 years' experience as a Paralegal or equivalent hands-on involvement in legal matters.
• Experience in litigation, commercial, insurance or corporate law is highly regarded.
• Drafting legal correspondence, conducting research and progressing matters.
• Strong written communication, analytical and problem-solving skills.
• Excellent attention to detail and ability to manage competing priorities.
• Proactive, solutions-focused and able to work independently in a fast-paced team.

Responsibilities

• Assist our in-house Lawyers and Technical Team in managing complex insurance disputes including AFCA and QCAT.
• Draft compelling legal correspondence, submissions and responses to insurer decisions.
• Conduct legal research, including case law, legislation, insurance codes and dispute precedents.
• Review evidence, analyse legal issues and assist in developing dispute resolution strategies.
• Take an active role in progressing matters and achieving successful outcomes.
• Contribute to improving our legal processes and dispute resolution strategies.

Skills

Legal research

Drafting

Attention to detail

Problem solving

Communication

Education

Paralegal certification

Tools

Legal databases

Case law research tools

Job description

At ClaimsCo, we're not just managing insurance disputes, we're standing up for everyday Aussies who deserve a fair go. We act when insurers don't, and we fight smart, fast and hard.

We're looking for a sharp, driven and experienced Paralegal to join our growing In-House Legal Team on the Gold Coast.

Working alongside our specialist legal and technical teams, you'll play an active role in managing disputed insurance claims, researching complex matters and developing strong, evidence-backed arguments to achieve the best possible outcomes for our customers.

This isn't your typical administrative paralegal role. We're looking for someone who enjoys getting into the detail, thinking critically and taking real ownership of their work.

What You'll Be Doing

• Assist our in-house Lawyers and Technical Team in managing complex insurance disputes including AFCA and QCAT.
• Draft compelling legal correspondence, submissions and responses to insurer decisions.
• Conduct legal research, including case law, legislation, insurance codes and dispute precedents.
• Review evidence, analyse legal issues and assist in developing dispute resolution strategies.
• Take an active role in progressing matters and achieving successful outcomes.
• Contribute to improving our legal processes and dispute resolution strategies.

About You

We're looking for someone with a sharp legal mind, strong initiative and the confidence to get involved in substantive legal work.

Ideally, you'll bring:

• 2-3 years' experience as a Paralegal, although we're open to candidates with less experience who have had significant hands-on involvement in legal matters.
• Experience in litigation, commercial, insurance or corporate law is highly regarded.
• Demonstrated experience drafting legal correspondence, conducting research and actively progressing matters.
• Strong written communication, analytical and problem-solving skills.
• Excellent attention to detail and the ability to manage competing priorities.
• A proactive, solutions-focused approach and the confidence to take ownership of your work.
• The ability to thrive in a fast-paced, collaborative environment.

Above all, we're looking for someone who has been actively involved in legal matters, rather than solely providing administrative support, and is eager to continue developing their legal expertise.

Why Work With ClaimsCo?

• Meaningful work – Help everyday Australians achieve fair outcomes in challenging circumstances.
• Hands-on legal experience – Get involved in complex disputes and substantive legal work.
• Mentoring & development – Work alongside experienced legal professionals who will support your growth.
• No billable hours – Focus on achieving outcomes, not recording every minute of your day.
• Flexibility – WFH arrangements available after six months.
• Great team culture – Join a supportive, high-performing team that genuinely cares.

Ready to Join the Fight?

If you're a motivated Paralegal who enjoys solving complex problems, building strong arguments and making a genuine difference, we'd love to hear from you.