PALS & Complaints Administrator

Cambridge University Hospitals NHS Foundation Trust; Town of Cambridge; On-site; AUD 42,000 - 50,000; Full time

Benefits offered by this job

On-site leisure facilities

Shopping concourse

Day nurseries

Reduced cost Stagecoach bus travel

Park and Ride free bus journeys

Parking subsidy for eligible staff

24/7 hot food on site

Staff pod break spaces

Colleague-only café with free tea and咖

Job summary

Cambridge University Hospitals NHS Foundation Trust is recruiting for a Complaints and PALS Administrator to support the Complaints and PALS team with professional admin services and frontline duties.

You will provide PALS reception cover, greet visitors, and ensure patients and families receive high quality information and advice. You will also input data into QSIS and respond to complaints within set timeframes. This role is on-site at CUH, with a strong focus on patient experience.

Responsibilities

• Support the management of a professional administration service to the Complaints and PALS department for all its users and colleagues.
• Provide PALS reception cover as required to support the PALS Case Managers and Advisors.
• Meet and greet visitors and act as the frontline point of contact to Trust patients, families, carers and service users.
• Ensure all contacts with the PALS team have access to high quality information and advice from the Trust, with support from senior team members as appropriate.
• Complete data input onto the QSIS system when required.
• Personally acknowledge and respond to complaints within appropriate timeframes.

Job description

Cambridge University Hospitals NHS Foundation Trust is recruiting for a Complaints and PALS Administrator to support the Complaints and PALS team with professional admin services and frontline duties.

You will provide PALS reception cover, greet visitors, and ensure patients and families receive high quality information and advice. You will also input data into QSIS and respond to complaints within set timeframes. This role is on-site at CUH, with a strong focus on patient experience.