Patient Experience & PALs Advisor

Yorkshire Ambulance Service NHS Trust; Wakefield; Presencial; AUD 46.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

27 days annual leave

Contributory pension

Car lease and salary sacrifice schemes

Dedicated employee assistance andCouns

Opportunities for career development

Descripción de la vacante

Yorkshire Ambulance Service NHS Trust is seeking a Patient Relations Advisor to join the Patient Relations Team within the Quality & Safety Directorate. The role is full-time (37.5 hours) and focuses on receiving and processing enquiries, complaints and compliments from the public, while providing Patient Advice and Liaison services across YAS.

The post is office-based with no hybrid flexibility, and the candidate will work within a small team handling a busy telephone line and email inbox.

Formación

• GCSE in Mathematics and English (C or above) required.
• Experience handling admin systems and maintaining records essential.
• Excellent written and verbal communication and ability to manage fluctuating workload.

Responsabilidades

• Handle incoming calls and emails from the public with sensitivity and empathy.
• Record and process enquiries, complaints and compliments for investigations.
• Input cases onto the Datix case management system and extract information for reviews.
• Liaise with other departments to build intelligence and maintain resources.
• Provide support to the Patient Relations Manager and assist with information governance.

Conocimientos

Verbal and written communication

Time management

Customer service

Data handling & records management

Datix or incident reporting systems

Educación

GCSE standard in Mathematics and English

Herramientas

Datix

Descripción del empleo

Yorkshire Ambulance Service NHS Trust is seeking a Patient Relations Advisor to join the Patient Relations Team within the Quality & Safety Directorate. The role is full-time (37.5 hours) and focuses on receiving and processing enquiries, complaints and compliments from the public, while providing Patient Advice and Liaison services across YAS.

The post is office-based with no hybrid flexibility, and the candidate will work within a small team handling a busy telephone line and email inbox.