Overseas Solutions Consultant

The Hospitals Contribution Fund Of Australia Limited; Melbourne; Hybrid; AUD 60,000 - 95,000; Full time

Benefits offered by this job

Flexible working arrangements

50% subsidy on OVHC health cover

Parental leave for new parents

Mental health and wellbeing programs

Discounts on products and services

Job summary

HCF is seeking a motivated Sales Consultant to connect international visitors, visa holders and new migrants with the right Overseas Health Cover (OVHC). You will understand customer needs, communicate clearly and close deals in a dynamic contact centre environment.

Based in Parramatta, the role starts with full-time training in the office, followed by a hybrid cadence with 2–3 days in the office and the rest remote.

Qualifications

• Proven sales experience in health insurance or regulated industry.
• Familiarity with Australian visas (e.g. 482, 485, 600) and health cover requirements.
• Experience in customer service and Contact Centre environments.
• Strong verbal and phone communication skills.
• Ability to meet and exceed sales and member-focused KPIs.
• Excellent interpersonal and communication skills with rapport-building ability.
• Comfortable navigating different systems with accurate data entry.
• Experience in Webchat is desirable.
• Active listening to determine member needs.

Skills

Sales experience

Visa knowledge

Customer service

Phone communication

KPI achievement

Interpersonal skills

Data entry accuracy

Webchat experience

Active listening

Job description

HCF are seeking a motivated Sales Consultant to connect international visitors, visa holders, and new migrants with the right Overseas Health Cover (OVHC). If you’re great at understanding customer needs and closing the deal, this is your chance to make a real impact. As a Sales Consultant, you’ll help international visitors, visa holders and new migrants choose the right Overseas Health Cover (OVHC). You’ll deliver a standout member experience by understanding individual needs, providing accurate, visa-compliant advice, and converting leads from multiple channels. From handling policy updates to identifying upsell opportunities, you’ll play a key role in driving sales while ensuring every interaction meets compliance and service standards. You’ll also contribute to a positive team culture, stay sharp on product updates, and support your own professional growth. Proven sales experience, ideally in health insurance or regulated industry Familiarity with Australian visas (e.g. 482,485,600) and related health cover requirements Experience in customer service and Contact Centre environments. Strong verbal and phone communication skills. Ability to meet and exceed sales and member focused KPIS. Excellent interpersonal and communication skills, with the ability to build rapport and trust with individuals. Comfortable navigating different systems with strong data entry accuracy. Experience in Webchat is desirable Active listening skills to determine member needs. This role is based in our state of the art contact centre in Parramatta, training will be full time for 3 months in the office, once you are fully trained you will have the opportunity to work on a hybrid basis with 2-3 days in the office.

• Proven sales experience, ideally in health insurance or regulated industry
• Familiarity with Australian visas (e.g. 482,485,600) and related health cover requirements
• Experience in customer service and Contact Centre environments.
• Strong verbal and phone communication skills.
• Ability to meet and exceed sales and member focused KPIS.
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with individuals.
• Comfortable navigating different systems with strong data entry accuracy.
• Experience in Webchat is desirable
• Active listening skills to determine member needs.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best.

Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.