In-Room Dining Attendant — Elevate Guest Experience

Hyatt Regency Sydney; Sydney; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Training and Development opportunities

Complimentary Accommodation at other 4

Job summary

Four Seasons Hotel Sydney is seeking an Overnight In-Room Dining Attendant to deliver exceptional food and beverage service to guests overnight, within the guest rooms. You will work independently during night shifts, upholding Four Seasons service standards and presenting orders with premium hospitality.

The role sits in the Food & Beverage Department and reports to the In-Room Dining Manager. RSA certification is required, and prior luxury-hotel experience is preferred.

Qualifications

• Experience in food and beverage service preferred.
• Luxury hotel environment experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently overnight.
• RSA certification required.

Responsibilities

• Deliver orders to guest rooms during overnight operations.
• Set up and present in-room dining orders.
• Process orders, payments, and billing in hotel systems.
• Maintain cleanliness and presentation of service areas.
• Coordinate with Culinary, Stewarding and Front Office teams.
• Follow food safety and health standards.

Skills

Guest service

In-room dining

Hospitality

Communication

Independence

Attention to detail

Time management

RSA certification

Job description

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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About the role:

The Overnight In-Room Dining Attendant is responsible for delivering exceptional food and beverage service to guests during overnight hours, ensuring a seamless and personalised dining experience within the comfort of their guest room. This role plays a key part in creating memorable guest experiences by providing prompt, professional, and attentive service while maintaining the highest standards of quality and presentation. The Overnight In-Room Dining Attendant works independently throughout the night to support guest requests and uphold Four Seasons service standards. This role is part of the Food & Beverage Department , reporting to the In-Room Dining Manager .

What you will do:

• Deliver food and beverage orders to guest rooms in a professional, timely, and personalised manner during overnight operations.
• Set up, present, and clear in-room dining orders in accordance with Four Seasons standards.
• Respond promptly and efficiently to guest requests, enquiries, and special dining requirements.
• Accurately process guest orders, payments, and billing transactions using hotel systems.
• Maintain cleanliness, organisation, and presentation standards of service areas, pantries, and equipment throughout the shift.
• Monitor overnight room service operations to ensure service quality and guest satisfaction.
• Liaise with the Culinary, Stewarding, and Front Office teams to ensure seamless guest service delivery.
• Follow all food safety, hygiene, and workplace health and safety standards.

What you will bring:

• A passion for delivering exceptional guest service and creating memorable dining experiences.
• Previous experience in food and beverage service, in-room dining, hospitality, or a luxury hotel environment is preferred.
• Strong communication and interpersonal skills with the ability to engage confidently with guests and colleagues.
• The ability to work independently and remain calm, professional, and efficient during overnight operations.
• Excellent attention to detail and a commitment to maintaining the highest service standards.
• Strong organisational and time management skills, with the ability to manage multiple tasks.
• Sound knowledge of food and beverage service practices and guest service principles.
• Flexibility to work overnight shifts, including weekends and public holidays.
• Responsible Service of Alcohol (RSA) certification is required.

What we offer:

• Competitive wages and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Dry Cleaning for Employee Uniform.
• Complimentary Employee Meals.