Outpatients Officer

St John of God Health Care; City Of Swan; On-site; AUD 71,000 - 77,000; Full time

Benefits offered by this job

Salary range for role

Permanent full-time and part-time to 1

Salary packaging options

Discounts on hospital services & 


Free on-site parking

Fitness and wellbeing benefits

Professional development opportunities

Welcoming and supportive culture

Flexible work options

Job summary

St John of God Midland Public Hospital in Western Australia is seeking an Outpatient Officer to coordinate and deliver high-level administrative support for the Outpatient Department. You will manage appointments, maintain accurate records and liaise with clinical teams and the community to ensure timely, compassionate care.

You will handle front-line reception, data processing, and patient communications with attention to detail, confidentiality, and a patient-centred approach.

Qualifications

• Proven clerical and reception experience in healthcare or similar setting.
• Familiar with medical terminology and patient confidentiality principles.
• Proficient in common office software (Word/Excel/Outlook) and patient administration systems.

Responsibilities

• Provide a reception service to meet the daily requirements for outpatient services.
• Create and maintain patient information in the Patient Administration System in a timely manner.
• Monitor and manage the waitlists for all specialties and escalate when necessary to HOD/Manager.
• Monitor and manage the Desk emails and ensure timely action.
• Ensure all appointments are booked in WebPAS and patients are notified of appointments.
• Handle outbound/inbound outpatient calls, assess and initiate actions as needed.
• Ensure appointments and any costs are accurately communicated to patients.
• Update Genie database as required.
• Submit invoices to Private Health Funds as required.

Skills

Reception

Data entry

Appointment scheduling

Customer service

Medical terminology

Tools

Patient Administration System

Genie database

MS Word

Outlook

Excel

Job description

St John of God Midland Public Hospitalweprovidea comprehensive range of services including emergency medicine, critical care, day chemotherapy, paediatric care, aged and stroke care,maternityand general surgery.

Our 307-bed public hospital isoperatedunder a public-private partnership between the State Government and St John of God Health Care.

Our Servicesincludewide range of public health care services for people in Midland and surrounding communities. Our services include 24-hour emergency care, public maternity care, Aboriginalpregnancyand maternity support through MoortBoojariMia, acute mental health treatment and medical and surgical care.

Your Role

In this role, you will take the lead in coordinating and delivering high level administrative and clerical support to keep the Outpatient Department running smoothly. Your work will make a real difference in ensuring patients receive care that is timely, well organised and delivered with compassion.

As an Outpatient Officer, you will be one of the first friendly faces patients and families meet, providing a warm welcome and a professional point of contact. You will play a key role in managing appointments, maintaining accurate records and communicating clearly with both clinical teams and the community. Your attention to detail and strong people skills will help create a positive experience for everyone accessing our outpatient services.

Key responsibilities

• Provide a reception service to meet the daily requirements for outpatient services.
• Create and maintain patient information in the Patient Administration System in a timely manner.
• Monitor and manage the waitlists for all specialties and ensure patients are booked within timeframe of category and if unable to, that this is escalated to the HOD/Manager.
• Monitor and manage the Desk emails and ensure these are actioned in a prompt and timely manner.
• Ensure all appointments are correctly booked into WebPAS and patients are appropriately notified of their appointments.
• Receive all Outpatient-related telephone calls, evaluate and initiate any action required.
• Ensure all appointments are correctly booked, and patients are appropriately notified of their appointments and any costs involved.
• Update and maintain Genie database as required.
• Submit invoices to Private Health Funds as required

You will bring proven experience in a variety of clerical and reception duties, with a strong focus on front line service and customer care. Accuracy and attention to detail are essential, particularly in data processing and keyboard work. You will demonstrate initiative and the ability to organise and prioritise tasks effectively while working with minimal supervision.

Strong verbal and written communication skills are vital, along with a flexible, team-oriented approach. You will be familiar with medical terminology, common abbreviations and the principles of patient confidentiality. In addition, you will have experience using a range of computer software, including Patient Administration systems and Microsoft Office programs such as Word, Outlook and Excel.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $71,352 to $77,022 pro rata, plus 12% superannuation

• Permanent full-time and part-time opportunities available, as well as a 12-month fixed-term part-time position working 45.6 hours per fortnight.

• Discounts on hospital services & private health insurance

• We offer a range of salary packaging options tailored to your employment status such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses – up to $18,550 as a permanent employee and a percentage of your earnings as a casual

• Free on-site parking

• Access to fitness and wellbeing benefits through Fitness Passport

• Innovative Professional Development opportunities

• A welcoming and supportive culture

• A healthy work-life balance through flexible work options, additional purchased leave & well-being programs

For enquiries, contact Charles Prothero, Outpatient Performance Manager, on 08 9462 4343.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.