Health Information Services Officer

Bunbury; Bunbury; On-site; AUD 62,000 - 67,000; Part time

Benefits offered by this job

Casual hourly rate 44.99–48.57 AUD

12% superannuation

Casual positions available

Salary packaging option

Flexible work options

On-site parking

Employee discount on hospital services

Employee Assistance Program (EAP)

Fitness Passport access

Job summary

St John of God Bunbury Hospital is seeking a detail-oriented Health Information Services Officer to maintain patient records, scan and index documents, and process information requests. The role supports the Clinical Coding team and requires strong organisational skills and privacy compliance.

You will work collaboratively in a hospital setting, with flexible rostered hours, casual positions available, and access to staff benefits including salary packaging, EAP, and on-site parking.

Qualifications

• Experience maintaining confidential health records and handling sensitive information.
• Familiar with patient administration systems and privacy requirements.
• Understanding of privacy legislation and hospital policy.
• Commitment to continuous quality improvement and accuracy.

Responsibilities

• Maintain accurate, confidential patient health records.
• Retrieve, track, file and archive health records per procedures.
• Prepare, scan and quality-check documents in SHRS.
• Process requests for patient information in line with privacy policy.
• Conduct daily ward rounds to collect records for coding, aged care and high-revenue purposes.
• Maintain and update the Coding Manager Query database.
• Monitor HealthLink and Coding inboxes and respond as needed.
• Support audits, quality activities and general department administration.

Skills

Communication

Interpersonal skills

Attention to detail

Organization

Prioritisation

Teamwork

Healthcare experience

Patient administration systems

Quality improvement

Flexible shifts

Tools

SHRS

HealthLink

Coding Manager Query

Coding databases

Job description

St John of God Bunbury Hospital has been providing high-quality, compassionate health care to the people of Bunbury and the surrounding communities since 1927.

With 145 beds and more than 330 highly qualified medical practitioners, our hospital caters for a variety of medical and surgical admissions and palliative care, plus allied health and community-based services.

We offer a wide range of services, caring for inpatients, outpatients and day patients across a range of specialties including medical, surgical, rehabilitation and allied health.

About the role

We are seeking a highly organised and detail-oriented Health Information Services Officer to join our Health Information Services team.

In this important role, you will help ensure patient health records are accurately maintained, securely managed, and readily available to support clinical care and hospital operations.

Working within a collaborative environment, you will be responsible for managing health records, scanning and indexing clinical documentation, processing information requests, and providing administrative support to the department. The role provides administrative support to the Clinical Coding team, including conducting daily ward rounds to collect records for coding priorities, maintaining coding databases, and managing coding-related inboxes to support the timely processing of health information.

Key responsibilities

• Maintaining accurate, complete and confidential patient health records.
• Retrieving, tracking, filing and archiving health records in accordance with departmental procedures.
• Preparing, scanning and quality-checking documents within the Scanned Health Record System (SHRS).
• Processing requests for patient information in line with privacy legislation and hospital policies.
• Conducting daily ward rounds to collect patient records for coding, aged care and high-revenue purposes.
• Maintaining and updating the Coding Manager Query database.
• Monitoring and managing HealthLink and Coding inboxes.
• Supporting audits, quality activities and general administrative functions within the department.

Your skills and experience

To succeed in this role, you will possess excellent communication and interpersonal skills, a high level of attention to detail, and the ability to effectively organise and prioritise your workload to meet deadlines in a busy environment.

You will be a proactive team member who can work both independently and collaboratively to achieve outcomes. Previous experience in a healthcare setting and familiarity with patient administration systems will be highly regarded, as will an understanding of continuous quality improvement and the flexibility to work a range of rostered and additional shifts when required.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Casual Hourly Rate: $44.99 to $48.57 (inclusive casual loading) plus 12% superannuation
• Casual Postions available
• As a casual employee, you can salary package a percentage of your earnings each pay period
• A healthy work-life balance through flexible work options, additional purchased leave & well-being programs
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
• Employee support through our dedicated free Employee Assistance Program (EAP)
• Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
• Free on-site parking
• Access to fitness and wellbeing benefits through Fitness Passport

All applicants are requested to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements

For enquiries, contact Samantha Ferris, Team Lead Health Information & Administrative Service , on 08 69722 1637.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.