Paediatric Referrals Admin Officer - Patient Care

Queensland Health; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Queensland Health is seeking an Administration Officer (Referrals Paediatrics) at Cairns Hospital to coordinate outpatient paediatric referrals, manage clinic appointments and waitlists, and maintain accurate patient records. You will work within a busy team delivering high-quality administrative and customer service support to ensure timely access to paediatric services.

The role emphasizes compassionate support, precise record-keeping and teamwork, in a facilities network serving Far North

Qualifications

• Experience delivering efficient administrative support in a busy clinical setting.
• Strong focus on accuracy when handling patient records and referrals.
• Demonstrated empathy and effective communication with patients and families.

Responsibilities

• Coordinate outpatient referrals for paediatrics and maintain clinic waitlists.
• Provide general admin support including stationery orders, phone enquiries, photocopying, filing and faxing.
• Maintain electronic patient records across Smart Referrals, HBCIS, ieMR, Powerchart and ESM, including registrations and interpreter bookings.
• Act as the primary point of contact for the clinic area, answering routine questions and guiding clients, visitors and staff.

Skills

Administrative support

Customer service

Referral coordination

Attention to detail

Tools

Smart Referrals

HBCIS

ieMR

Powerchart

ESM

Job description

Queensland Health is seeking an Administration Officer (Referrals Paediatrics) at Cairns Hospital to coordinate outpatient paediatric referrals, manage clinic appointments and waitlists, and maintain accurate patient records. You will work within a busy team delivering high-quality administrative and customer service support to ensure timely access to paediatric services.

The role emphasizes compassionate support, precise record-keeping and teamwork, in a facilities network serving Far North