Outlets and Operations Officer

University of the Sunshine Coast; Sunshine Coast Regional; On-site; AUD 96,000 - 104,000; Full time

Benefits offered by this job

17% Superannuation

Job summary

University of the Sunshine Coast is seeking an Outlets Operations Officer within the Venues & Catering team at UniSC Sunshine Coast. You will manage day-to-day operations of UniSC-owned catering outlets across multiple sites, ensuring quality, safety and service that enhances campus life.

Reporting to the Venues and Catering Manager, you’ll supervise staff, contribute to refurbishment plans, and drive improvements that boost profitability and guest satisfaction across campuses.

Qualifications

• Degree in hospitality or related field and relevant experience.
• Experience managing food service operations, budgeting, and compliance with WHS, food safety, and liquor licensing regulations.
• Strong communication and interpersonal skills to liaise with stakeholders.
• Experience overseeing refurbishment or construction projects in hospitality settings.

Responsibilities

• Supervise and coordinate daily operations across UniSC food outlets to ensure consistency, quality, and compliance with food safety standards.
• Contribute to the planning and delivery of outlet refurbishment and development projects across UniSC campuses.
• Collaborate with kitchen and service teams on seasonal menu development, staff rostering, and customer engagement strategies.
• Implement operational improvements that enhance profitability, service delivery, and team performance.

Skills

Staff supervision

Budgeting

Food safety

Communication

WHs compliance

Liquor licensing

Education

Degree in hospitality or related field

Job description

University of the Sunshine Coast – Sunshine Coast QLD

9d ago , from University of the Sunshine Coast

• Campus Development and Services | UniSC Sunshine Coast, Sippy Downs
• Professional Level 6, $95,986 - $103,873 p.a. plus up to 17% employer superannuation
• Full time, ongoing appointment

The Opportunity

Venues and Catering at UniSC forms an integral part of Facilities Management, delivering high-quality hospitality services that enhance campus life for students, staff, and visitors. As part of this dynamic and customer-focused team, the Outlets Operations Officer will play a pivotal role in shaping the future of UniSC’s on-campus food services. You’ll be joining a forward-thinking unit committed to excellence in service, innovation in delivery, and a seamless campus experience.

In this role, you’ll be responsible for the day-to-day operations of UniSC-owned catering outlets, working closely with the Venues and Catering Manager to deliver outstanding service across multiple sites. Your expertise will ensure efficient operations, a safe and positive working environment, and customer-focused offerings aligned with evolving food and beverage trends.

You will

• supervise and coordinate daily operations across UniSC food outlets to ensure consistency, quality, and compliance with food safety standards;
• contribute to the planning and successful delivery of outlet refurbishment and development projects across UniSC campuses;
• collaborate with kitchen and service teams on seasonal menu development, staff rostering, and customer engagement strategies; and
• implement operational improvements that enhance profitability, service delivery, and team performance.

About you

You are a proactive and experienced hospitality professional who thrives in fast-paced environments and takes pride in delivering exceptional service. With a strong background in food outlet management, you understand what it takes to lead teams, oversee multiple venues, and ensure the smooth, profitable operation of hospitality services. Collaborative and solutions-focused, you bring operational insight, creativity, and a commitment to excellence in every aspect of your work.

You will possess:

• a degree in hospitality or related field with relevant experience, or an equivalent combination of leadership experience and education/training;
• demonstrated ability to manage food service operations, including staff supervision, budgeting, and compliance with WHS, food safety, and liquor licensing regulations;
• strong communication and interpersonal skills to effectively liaise with a range of stakeholders;
• experience overseeing or contributing to the design and planning of refurbishment or construction projects in hospitality settings;
• the ability to work independently, meet operational deadlines, and manage multiple priorities across outlets and campuses; and
• a passion for delivering high-quality, customer-focused food and beverage experiences that enhance campus life.

Don't meet every requirement? At UniSC, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our position description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at *************@usc.edu.au or call [phone].

Discover UniSC

We’re all about doing work that matters, connecting with great people, and being part of an incredible journey. While we’re not the largest university, we are one of the fastest growing in Australia, now with over 2,000 staff across five campuses in South East Queensland and an expanding presence in major capital cities, and we’re making a big impact every day through ground-breaking research, a strong commitment to sustainability, high-performance sport, and award-winning alumni.

We are committed to delivering high-quality research and teaching that address major global and regional challenges, with established and emerging strengths in sustainability, environmental systems, biodiversity, aquaculture, preventative health and regional resilience. Our research excellence is internationally recognised through strong performance in global benchmarking, including leading rankings in the 2025 Times Higher Education (THE) Impact Rankings for “Zero Hunger,” “Climate Action” and “Life on Land.” UniSC is also recognised for its teaching excellence, with a strong emphasis on student success, innovative and engaging learning experiences, and strong graduate outcomes that equip learners to make meaningful contributions in their chosen fields. As the only university operating within three UNESCO Biosphere Reserves and a UNESCO World Heritage Site, UniSC is uniquely positioned to leverage its natural environment to advance impactful research, teaching and partnerships that support sustainable futures, with sustainability embedded across all aspects of our teaching, research and operations.

We foster a collaborative and supportive environment that encourages continuous professional development and provides the tools and resources to grow your career. We value the contributions of every team member and the role they play in our culture and success. We’re not afraid to do things differently, and we’re looking for people who share our values and want to be part of a team working together to make a meaningful difference to local and global challenges.

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of theScience in Australia Gender Equity (SAGE)initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.

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