Outbound Specialist

Allianz Australia; Gold Coast City; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Inclusive Culture

Hybrid work arrangements

Mentoring and learning resources

Discounts on Allianz products

Employee Share Purchase Program

Job summary

Club Marine, backed by Allianz Australia, seeks an Outbound Specialist in Coomera, QLD. You will provide underwriting service to key partner stakeholders and work with underwriting and distribution teams to keep customers at the heart of decision-making.

The role is based in Coomera with a hybrid schedule, Monday to Friday 8:30am–5:00pm. You will thrive in a team-focused, customer-service oriented environment, with a desire to learn and grow within a high-performing group that values quality and

Qualifications

• Experience in the insurance industry or practical boating knowledge is highly regarded.
• Customer-focused and service-oriented with enthusiasm and empathy for positive customer experiences.
• Strong communication and relationship-building skills with diverse customers.
• Well-organised, dependable and able to manage competing priorities in a fast-paced environment.
• Attention to detail with a commitment to quality, compliance and positive customer outcomes.

Responsibilities

• Collaborate with underwriting and distribution teams to deliver underwriting service for partner stakeholders.
• Follow processes and sales/service techniques to hit sales, service and quality targets.
• Manage inbound and outbound sales calls and correspondence within set SLAs.
• Support portfolio growth by aligning decisions with organisational goals for profitability and long-term value.
• Ensure day-to-day workflows deliver high-quality, reliable products and services.

Job description

Outbound Specialist

OUTBOUND SPECIALIST – CLUB MARINE - COOMERA, QLD

As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We’re actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia’s largest general insurers.

Join us and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone.

About the role

Club Marine have an exciting opportunity to join our team as an Outbound Specialist where you will be responsible for providing underwriting service to our key partner stakeholders and working collaboratively with our broader underwriting and distribution teams to ensure our customers are put at the heart of our decision-making.

Based in our Coomera, QLD office, this role operates Monday to Friday, 8:30am to 5:00pm, with a hybrid working arrangement.This role will suit a motivated individual who works well in a team environment with a strong customer service focus and a desire to learn.

Key Responsibilities:

• Work closely with a team to ensure positive customer outcomes are achieved through sales and service.
• Follow processes and apply customer sales & service techniques to achieve sales, service and quality targets.
• Managing inbound and outbound sales calls & correspondence, within set service level agreements.
• Support balanced portfolio growth by aligning business decisions with organisational goals, focusing on sustainable profitability and long-term value.
• Manage day-to-day workflows to ensure the consistent delivery of high-quality, reliable products and services.

About you

• Experience in the insurance industry, or having practical boating knowledge would be highly regarded.
• Customer-focused and service-oriented, bringing enthusiasm, empathy and a commitment to delivering positive, high-quality customer experiences.
• Strong communication and relationship-building skills, with the ability to engage effectively with a diverse range of customers.
• Well-organised, dependable and able to manage competing priorities in a fast-paced environment.
• Strong attention to detail, with a commitment to quality, compliance and achieving positive customer outcomes.
• Motivated to continue learning, growing and developing within a high-performing and collaborative team

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture

At Club Marine, we care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.