Outbound Campaign Consultant

Bartons; Brisbane; Sur place; AUD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive salary + super

Career development

Employee rewards & discounts

EAP support

Supportive culture

Résumé du poste

Barton's Capalaba is seeking an Outbound Campaign Consultant to support the service department. You will respond to customer inquiries, manage data across systems, and collaborate with service staff to meet targets in a fast-paced automotive environment.

The role is full-time, based at Barton's Capalaba, with a focus on delivering excellent customer service and accuracy in data handling.

Qualifications

• Experience in outbound contact centre or dealership service administration.
• Automotive dealership service experience preferred.
• Confident, professional communication across phone, text and email.
• Strong attention to detail and accurate data entry across multiple systems.
• Familiarity with DealerSocket/Podium/ERAPower or the ability to pick up new systems quickly.
• Resilient, positive approach handling objections and at‑risk customer conversations.
• Understanding of privacy, consent and opt-out requirements.

Responsabilités

• Respond to customer enquiries and book/record campaign activities.
• Accurately record data in systems and communicate with Service team.
• Escalate complex matters promptly to Service Advisors, the Service Manager and Dealer Principals.
• Aim to achieve and exceed campaign activity and booking targets.

Connaissances

Outbound contact centre

CRM / dealership service

Automotive experience

Phone & email communication

Data entry accuracy

DealerSocket / Podium / ERAPower

Privacy & opt-out knowledge

Outils

DealerSocket

Podium

ERAPower

Description du poste

Outbound Campaign Consultant – Service | Barton's Capalaba

Join One of Brisbane's Fastest Growing Automotive Teams

With the Bartons Group continuing to grow, we are on the lookout for an organised, customer-focused communicator to join our Service Department as an Outbound Campaign Consultant, working at Bartons Capalaba.

Why Bartons?

Bartons is more than a dealership — we're a proud part of Brisbane's Bayside, delivering outstanding automotive experiences and retailing over 750 vehicles per month across 16 leading brands including Mitsubishi, Nissan, Hyundai, LDV, LDV RV, Subaru, MG, IM, Chery, Faurizon, Peugeot, Renault, GAC, Foton, Xpeng and GWM, plus used vehicles.

When you join our team, you'll enjoy:

• Competitive salary + super – a full-time role with stability you can count on
• Career development – full systems training and ongoing coaching to set you up for success
• Perks that matter – employee rewards, discounts, and EAP support
• Supportive culture – fun, fast-paced, and team-focused
• Real career pathways – many of our leaders started where you are

About You

We're looking for someone who brings:

• Experience in an outbound contact centre, customer service, CRM or dealership service administration role (essential)
• Automotive or dealership service experience (highly regarded)
• Confident, professional communication across phone, text and email
• Strong attention to detail and accurate data entry across multiple systems
• Working knowledge of DealerSocket, Podium or ERAPower (desirable) — or the ability to pick up new systems quickly
• A resilient, positive approach to handling objections and at-risk customer conversations
• Sound understanding of privacy, consent and opt-out requirements

About the Role

As an Outbound Campaign Consultant at Bartons, you will:

• Respond to customer enquiries
• Accurately record data in systems
• Work closely with Service Advisors, the Service Manager and Dealer Principals, escalating complex matters promptly
• Achieve (and exceed) your campaign activity and booking targets

Diversity & Inclusion

We believe that our strength comes from our people, and we're committed to building a team that reflects the diversity of our community. We welcome individuals from all backgrounds, experiences, and perspectives to apply — and we're proud to provide an environment where everyone feels respected, supported, and valued.

Ready to Drive Your Career Forward?

If you're looking for a long-term role with real opportunity and a company that truly values its people — this is it.

Please note: Only candidates selected for an interview will be contacted.