OTR Ropes Crossing - Console Operator

OTR; Sydney; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Team member discounts

Barista training

Step Up Incentive: up to eight weeks’ 

Career development opportunities

Job summary

OTR is seeking a Console Operator in Sydney to deliver outstanding guest experiences in a fast-paced retail environment. You will help keep the store clean, stocked and welcoming, handle transactions, and support barista coffee service.

You must be able to stand for long periods, lift when needed, and work flexible shifts including weekends. The role offers training opportunities, app-based discounts and career development across OTR's network.

Qualifications

• Provide outstanding customer service at all times.
• Work both independently and as part of a team.
• Able to stand for long periods and perform light to moderate lifting.
• Available to work flexible hours, including late nights, mornings, and weekends.
• Willing to learn and promote products and promotions.

Responsibilities

• Assist guests with inquiries and purchases, and operate the till.
• Maintain store cleanliness, restock shelves and prepare barista coffee service.
• Support a welcoming store environment and ensure products are presented well.
• Handle quick service and turnover during busy periods.

Skills

Customer service

Teamwork

Time management

Stamina

Flexibility

Job description

OTR - Console Operator

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

As a Console Operator, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential. At OTR, we pride ourselves on our multiple food offerings and the best barista coffee you’ll ever taste.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Some Perks of Joining the Team

• Team member offers and discounts through the OTR app
• Barista coffee training
• Step Up Incentive Program – opportunities to earn up to eight weeks’ pay
• Broad career development opportunities across our global network

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.