OT/IT Desktop Support — 24/7 Operations Center

NES Fircroft; Brisbane; Sur place; AUD 70 000 - 90 000; Plein temps

Résumé du poste

NES Fircroft is seeking a Desktop Support specialist to join the frontline support team in Brisbane. You will provide Level 1 support across OT and IT production systems for a 24/7 Integrated Remote Operations Centre, ensuring critical systems remain available through proactive monitoring and incident management.

You will triage incidents, escalate where needed, and communicate updates to stakeholders while supporting maintenance activities and continual service improvements in a fast-paced

Qualifications

• Previous experience in an IT Helpdesk, Service Desk, Operations Centre or similar support environment.
• Exposure to Operational Technology (OT) or industrial control systems.
• Strong troubleshooting and incident management skills.
• Excellent verbal and written communication skills.
• High attention to detail and ability to remain calm under pressure.
• Experience working in an ITIL environment (desirable).
• Previous shift work experience is advantageous but not essential.

Responsabilités

• Provide Level 1 support across OT and IT production systems.
• Monitor critical systems and respond to alarms, events and incidents in real time.
• Log, assess and prioritise production system faults, ensuring timely escalation.
• Coordinate with Level 2 and Level 3 support teams, vendors and stakeholders to restore services quickly.
• Communicate incident updates to key stakeholders throughout the resolution process.
• Support planned maintenance activities and minor system improvement initiatives.
• Contribute to continuous improvement across operational support processes.

Connaissances

IT Helpdesk

OT/IT exposure

Troubleshooting

Incident management

Communication

ITIL

Shift work

Description du poste

NES Fircroft is seeking a Desktop Support specialist to join the frontline support team in Brisbane. You will provide Level 1 support across OT and IT production systems for a 24/7 Integrated Remote Operations Centre, ensuring critical systems remain available through proactive monitoring and incident management.

You will triage incidents, escalate where needed, and communicate updates to stakeholders while supporting maintenance activities and continual service improvements in a fast-paced