Order Management Team Lead — Hybrid & Growth Focus

Dicker Data; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

On-site gym

Lunch options provided daily

Free on-site parking

Hybrid working environment

Parental leave scheme

Employee Assistance Program

Job summary

Dicker Data is seeking an Order Management Team Leader to head a high-performing team responsible for accurate and timely processing of customer orders. This role sits at the centre of operations, connecting customers, internal teams and the warehouse to ensure orders are delivered efficiently and accurately.

You will lead in a fast-paced environment, prioritising effectively and maintaining attention to detail, with clear communication across internal teams and customers.

Qualifications

• Proven leadership experience in order management or a similar fast-paced environment.
• Strong people management skills with a hands-on, lead-by-example approach.
• Solid understanding of end-to-end order processing (ordering, receipting, invoicing, returns, payments).
• Ability to prioritise, work under pressure and maintain accuracy.
• Strong communication and stakeholder management skills.
• Proficiency in MS Office and ERP systems.
• A customer-focused mindset with high attention to detail and a strong sense of ownership.

Responsibilities

• Lead, coach and develop a team of Order Management Specialists.
• Manage workload, training, performance, leave approvals and employee relations.
• Maintain a strong team culture focused on accountability, collaboration and customer service.
• Process and oversee orders via EDI, web portal and email, in line with vendor requirements.
• Ensure calls, emails and requests are actioned within agreed SLAs.
• Resolve issues efficiently, escalating where required.
• Drive continuous improvement across order management processes.
• Partner closely with internal stakeholders (Sales, Product, Warehouse) to deliver the best customer outcomes.

Skills

Leadership

People management

Order processing

Prioritisation

Communication

MS Office

ERP systems

Customer focus

Tools

ERP systems

Job description

Dicker Data is seeking an Order Management Team Leader to head a high-performing team responsible for accurate and timely processing of customer orders. This role sits at the centre of operations, connecting customers, internal teams and the warehouse to ensure orders are delivered efficiently and accurately.

You will lead in a fast-paced environment, prioritising effectively and maintaining attention to detail, with clear communication across internal teams and customers.