Order Experience Lead - Hybrid, Customer Success

Azelis; Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Real ownership of your customers and 1

A supportive, experienced supply chain

The stability and career pathways of a

Hybrid / flexible working arrangement:

Job summary

Azelis is seeking a Customer Experience Specialist to own the order management experience for customers in Australia. You will manage sales orders from entry to delivery, coordinate with supply chain and operations, and ensure timely updates and reporting.

You will work with Microsoft Dynamics 365, maintain pricing in the CRM, and collaborate with a supportive supply chain and commercial team. A proactive, detail‑oriented communicator is essential for success in this role.

Qualifications

• Experience in B2B customer service, order management or sales support in distribution, manufacturing or supply chain.
• Hands-on ERP experience; Microsoft Dynamics 365 is highly regarded; SAP or similar is welcome.
• Intermediate Microsoft Excel, Outlook, Word and Teams skills.
• Clear, professional written and verbal communication.
• Strong attention to detail and the ability to manage many open orders at once.
• A proactive approach and adaptability in a changing environment.

Responsibilities

• Create and maintain sales orders in D365.
• Allocate inventory to orders using FEFO or specified method to meet requirements.
• Monitor delivery dates and coordinate with warehouses to meet ETAs.
• Proactively communicate with stakeholders to keep customers informed.
• Provide weekly/monthly reports on deliveries and ETAs to customers.
• Manage returns and process through to completion with warehouses and finance.
• Support pricing in the CRM for customers.

Skills

B2B customer service

Order management

Sales support

ERP experience

Tools

Microsoft Dynamics 365

SAP

Job description

Azelis is seeking a Customer Experience Specialist to own the order management experience for customers in Australia. You will manage sales orders from entry to delivery, coordinate with supply chain and operations, and ensure timely updates and reporting.

You will work with Microsoft Dynamics 365, maintain pricing in the CRM, and collaborate with a supportive supply chain and commercial team. A proactive, detail‑oriented communicator is essential for success in this role.