Oral Health and Outreach Services Administrator

Better Health Network; Melbourne; On-site; AUD 55,000 - 75,000; Part time

Job summary

Better Health Network is seeking an Oral Health Outreach Services Administrator to coordinate day-to-day administration behind outreach services, including Smile Squad. You will manage appointments, liaise with schools and community services, and provide team support with occasional dental assisting cover.

The role is based in Bentleigh East, VIC, with possible visits to additional sites. A not-for-profit organisation, BHN values accessible dental care for diverse communities and offers flexible

Qualifications

• Certificate III in Dental Assisting is required.
• Certificate IV in Health Administration or equivalent experience is required.
• Experience in dental services within a community health setting is desirable.
• Experience coordinating administrative priorities in a busy service environment is desirable.
• Proficiency with Titanium and Microsoft Office is preferred.
• Excellent communication and respectful customer service are essential.
• Experience working with culturally and linguistically diverse communities is valued.
• Ability to work independently, meet deadlines and maintain efficient workflow systems is required.
• Current full or probationary driver’s licence is required.

Responsibilities

• Coordinating appointments, eligibility checks, waitlists and outreach bookings.
• Liaising with schools, kindergartens and aged care services to organise dental screenings and Smile Squad activities.
• Coordinating outreach vehicles, school site bookings, maintenance and servicing.
• Responding to client enquiries and helping resolve service access concerns.
• Supporting staff rosters, managing shared mailboxes and maintaining accurate records and reporting data.
• Providing administrative support for recruitment, onboarding and day-to-day team operations.
• Providing dental assisting cover for planned leave and short-notice absences.

Skills

Client service

Administrative coordination

Communication

Independent work

Education

Certificate III in Dental Assisting

Certificate IV in Health Administration

Tools

Titanium

Microsoft Office

Job description

Oral Health and Outreach Services Administrator

Better Health Network – Bentleigh East VIC

• Part-time Permanent
• Management and Administrative Officer Grade 2
• Based in Bentleigh East, with work at additional sites as required

Make a real difference in your community.

We are seeking an Oral Health Outreach Services Administrator to help keep our outreach dental services, including Smile Squad, running smoothly. You’ll coordinate bookings, support the team and work with schools and community services to help people access dental care.

As a not-for-profit organisation, Better Health Network supports people and families at different stages of life and works with communities to strengthen health and wellbeing. We believe that better health and wellbeing is built around community.

About The Role

Joining our Oral Health team, you’ll coordinate the day-to-day administration behind our outreach services. This is a varied role combining client service, appointment scheduling, outreach logistics and team support, with dental assisting cover when required.

Your Responsibilities Will Include

• Coordinating appointments, eligibility checks, waitlists and outreach bookings.
• Liaising with schools, kindergartens and aged care services to organise dental screenings and Smile Squad activities.
• Coordinating outreach vehicles, school site bookings, maintenance and servicing.
• Responding to client enquiries and helping resolve service access concerns.
• Supporting staff rosters, managing shared mailboxes and maintaining accurate records and reporting data.
• Providing administrative support for recruitment, onboarding and day-to-day team operations.
• Providing dental assisting cover for planned leave and short-notice absences.

About You

You’ll bring dental assisting experience and strong administration skills, with the ability to keep competing priorities on track. You’ll enjoy working with clients, colleagues and external providers, and take a practical, solution-focused approach.

To Be Successful, You’ll Bring

• A Certificate III in Dental Assisting.
• A Certificate IV in Health Administration or equivalent relevant experience.
• Experience in dental services within a community health setting.
• Experience coordinating administrative priorities in a busy service environment.
• Confidence using client management systems, such as Titanium, and Microsoft Office.
• Clear communication skills and a commitment to respectful customer service.
• Experience working with culturally and linguistically diverse communities and clients with complex needs.
• The ability to work independently, meet deadlines and maintain efficient workflow systems.
• A current full or probationary driver’s licence.

Why join BHN?

At BHN, you'll join a values-driven organisation that genuinely cares about its people and the communities it serves. We offer:

• Flexible work arrangements to support work-life balance
• Salary packaging benefits to increase your take-home pay
• Professional development and learning opportunities
• A collaborative and supportive team culture
• The opportunity to make a meaningful impact every day

Location

This role is primarily based at 2A Gardeners Road, Bentleigh East, with work at additional sites as required.

Applications will be assessed as received, so early applications are encouraged.

For enquiries, please contact Vanessa Cea via email: ***email_hidden***

We value Accountability, Collaboration, Respect and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQIA+ communities.

Pre-employment requirements include a National Police Check, Working with Children Check, statutory declaration and evidence of the right to work in Australia. An international police check is required where applicable.