Oracle HCM Cloud L2/L3 Support Specialist

XPT Software Australia

City of Melbourne

On-site

AUD 90,000 - 120,000

Full time

2 days ago

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Job summary

XPT Software Australia is seeking an experienced L2/L3 support specialist for Oracle HCM Cloud in Melbourne. You will analyze, troubleshoot, and resolve incidents within SLA, perform impact assessments and deployments, and collaborate with HR and IT teams to ensure seamless service delivery.

Candidates should have strong communication and documentation skills, plus experience with quarterly release validation and change management.

Qualifications

Strong experience in Oracle HCM Cloud Application Support and Maintenance.
Good understanding of Incident, Problem, Change, and Service Request Management processes.
Experience working in AMS/Managed Services environments with SLA-driven support.
Excellent communication and documentation skills.

Responsibilities

Provide L2/L3 functional support for Oracle HCM Cloud applications.
Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines.
Perform impact assessment, configuration changes, testing, and deployment of approved enhancements.
Support Oracle quarterly release analysis, regression testing, and production deployment activities.
Conduct root cause analysis for recurring issues and recommend permanent solutions.
Collaborate with business users, HR stakeholders, and technical teams to ensure seamless service delivery.
Prepare operational reports, service metrics, and governance updates.
Identify opportunities for automation, process improvements, and service optimization.
Participate in knowledge management activities and maintain support documentation.