Optics Customer Service Specialist

HOYA Corporation; Melbourne; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Birthday leave

Complimentary lenses packages

Annual bonuses

Job summary

HOYA Lens Australia, a global leader in optical solutions, invites you to join our Melbourne-based Customer Service Team. You will handle customer records, coordinate order processing, and capture client feedback.

This role offers pathways to develop optical skills within a supportive, growth-focused environment. Ideal candidates are passionate about optics, possess strong communication skills, and demonstrate reliable time management and problem-solving abilities.

Qualifications

• Customer service experience is required.
• Excellent verbal and written communication skills.
• Ability to liaise with internal departments to ensure orders are processed.

Responsibilities

• Process and maintain customer records / data entry with accuracy.
• Liaise with internal departments to ensure orders are processed to schedule.
• Acknowledge and record client feedback and complaints.
• Ensure HOYA's high standards are delivered at every point of contact.

Skills

Data entry

Customer service

Phone & email communication

Problem solving

Time management

Team collaboration

Relationship building

Education

Optical Dispensing qualification

Job description

HOYA Lens Australia is an international market leader in the manufacture and supply of ophthalmic lenses.We provide a wide portfolio of high quality products to eye care professionals.

We are currently looking for fresh new faces to expand our Customer Service Team, based in ourMelbourne office.

We currently have 2 positions available:

1 Permanent Full-Time

1 Casual - must be flexible with days. Some weeks there could be a requirement for 5 days/week, other weeks may vary.

This role offers a unique opportunity to either commence your career in the optical industry or to further develop your existing optical skillset with a Global leader in Optics.

Reporting to theVICCustomer ServiceManager, you will be joining a great team of dedicated professionals and a company which encourages personal growth and development.

Daily team duties can include:

Process and maintain customer records / data entry with an emphasis on accuracy.

Liaise with internal departments to ensure orders are processed to schedule

Acknowledge and record client feedback and complaints

Ensuring HOYA's high standards are delivered at every point of contact.

Desirable but not essential:

Assessing and interpreting optical lens orders and offer technical solutions to queries.

Delivering accurate information about our diverse product range, services and processes

Provide exceptional customer service communication via phone and email

Our ideal team member:

Have a passion for optics or a keen interest in learning about optics with a can-do attitude

A natural ability to form positive relationships with customers and team members

Excellent verbal and written communication skills.

A solution driven focus with strong problem solving and decision making skills

A passion to succeed with high levels of self-motivation

Outstanding time management and project organisation abilities.

Qualifications in Optical Dispensing or experience in optical retail will be highly regarded

Some of the great benefits when working for HOYA include:

Birthday leave

Complimentary lenses packages

Annual bonuses based on business performance

A career at HOYA Lens Australia is your opportunity to succeed in service excellence in a positive, supportive environment.

Send us your application today to find out more!

Thank you for your interest in working with us. Whilst we would love the chance to speak to every applicant unfortunately that's not always possible. If you have been selected for an interview you will hear back from us shortly. Good luck!

Successful applicants will be provided with full training in our extensive product range.

Please indicate your preference for the Permanent or casual role when applying.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .