Optical Dispenser & Front Desk Lead

Priority Optometry; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Priority Optometry, a brand-new independent Eyecare Plus practice in Keperra, Brisbane, seeks an experienced optical dispenser who helps patients select eyewear and keeps the front desk running smoothly.

You will handle frame and lens selection, measurements, orders, fittings, show care with recalls, Tyro claims, and day-end till balancing while ensuring records in Optomate are up to date. This role blends patient-facing dispensing with admin tasks in a growing practice.

Qualifications

• Cert IV in Optical Dispensing (completed or in progress) or equivalent experience.
• At least 2 years’ dispensing experience, including progressive lenses.
• Organised and reliable, with a warm, professional manner.
• New practice with modern equipment.
• Have a real say in how the dispensary runs as we grow.

Responsibilities

• Dispensing side: Help patients choose frames and lenses, including multifocals and sunglasses.
• Dispensing side: Take measurements, place orders and check finished jobs before collection.
• Dispensing side: Do fittings, adjustments and minor repairs.
• Admin side: Greet patients and manage phones, emails and bookings.
• Admin side: Send recalls and appointment reminders.
• Admin side: Process Tyro claims and payments, and balance the till at the end of the day.
• Admin side: Keep patient records and orders up to date in Optomate.
• Admin side: Follow up lab jobs and receive and organise stock.

Skills

Dispensing experience

Customer service

Progressive lenses

Education

Cert IV Optical Dispensing

Tools

Optomate

Tyro payments

Job description

Priority Optometry, a brand-new independent Eyecare Plus practice in Keperra, Brisbane, seeks an experienced optical dispenser who helps patients select eyewear and keeps the front desk running smoothly.

You will handle frame and lens selection, measurements, orders, fittings, show care with recalls, Tyro claims, and day-end till balancing while ensuring records in Optomate are up to date. This role blends patient-facing dispensing with admin tasks in a growing practice.