Optical Dispenser/Assistant

Eyecare Plus; Gold Coast City; On-site; AUD 28,000 - 41,000; Part time

Job summary

Eyecare Plus Mermaid Beach is seeking a dedicated Optical Dispenser/Assistant in a part-time or casual capacity based in Mermaid Beach, QLD. You will assist dispensing opticians and optometrists, welcome customers, and help with orders while supporting a high-standard optical practice.

You will maintain records, handle scheduling and stock, and contribute to a friendly, professional environment. Training is provided to help you grow within the role and patient care remains the priority.

Qualifications

• Previous experience in optical or healthcare is desirable.
• Strong customer service and communication skills.
• Willingness to obtain optical qualifications or certifications.

Responsibilities

• Assist dispensing opticians and optometrists in fitting and dispensing spectacles and contact lenses.
• Greet customers, answer inquiries and provide information about products and services.
• Maintain accurate customer records and process orders using dispensing software.
• Perform administrative duties including scheduling, billing and stock management.
• Clean, adjust and maintain optical frames and lenses to quality standards.
• Support a clean, organised, and professional dispensary environment.
• Assist with eye care education and explain prescriptions to customers.
• Support overall practice operations and assist team members as required.

Skills

Customer service

Communication

Attention to detail

Computer literacy

Reliability

Multi-tasking

Eye care interest

Education

Optical qualifications/certifications

Tools

Optical dispensing software

Job description

Eyecare Plus Mermaid Beach is seeking a dedicated Optical Dispenser/Assistant to join our team in a part-time or casual capacity. Based in Mermaid Beach, QLD, this role offers a fantastic opportunity to work in the optical healthcare sector, supporting our customers with their vision care needs. You will play a crucial part in delivering exceptional customer service whilst assisting with the dispensing of optical products and supporting our optometrists and dispensing opticians. This position is ideal for someone who is passionate about eye care and committed to helping patients achieve their best vision.

What you'll be doing

• Assisting qualified dispensing opticians and optometrists in the fitting and dispensing of spectacles and contact lenses
• Welcoming customers, answering enquiries, and providing information about optical products and services
• Maintaining accurate customer records and processing orders using optical dispensing software
• Performing administrative duties including appointment scheduling, billing, and stock management
• Cleaning, adjusting, and maintaining optical frames and lenses to ensure quality standards
• Supporting the maintenance of a clean, organised, and professional dispensary environment
• Assisting with basic eye care education and helping customers understand their prescriptions
• Contributing to the overall smooth operation of the practice and supporting team members as required

What we're looking for

• Previous experience in an optical environment, dispensary, or healthcare setting is highly desirable
• Strong customer service skills with a friendly and professional demeanour
• Excellent communication abilities and the capacity to build rapport with diverse customers
• Attention to detail and accuracy when handling optical prescriptions and patient records
• Basic computer literacy and familiarity with practice management systems (training provided)
• Ability to work efficiently in a fast-paced environment and manage multiple tasks
• Reliability and a commitment to maintaining high standards of professionalism
• Current or willingness to obtain relevant optical qualifications or certifications is advantageous
• A genuine interest in eye care and patient wellbeing

What we offer

At Eyecare Plus Mermaid Beach, we value our team members and provide a supportive working environment where you can develop your skills and knowledge in optical healthcare. We offer flexibility to support your work-life balance and provide on-the-job training to help you grow within the role. You will have the opportunity to work alongside experienced optical professionals in a modern practice, gaining valuable experience in the optical industry. We believe in fostering a welcoming team culture where your contributions are recognised and appreciated.

About us

Eyecare Plus Mermaid Beach is a leading optical practice dedicated to providing comprehensive eye care services and high-quality optical products to our local community. We are committed to delivering exceptional customer experiences, supporting patients in maintaining and improving their vision health. Our practice combines professional expertise with a patient-centred approach, ensuring that every individual receives personalised care tailored to their unique optical needs. We pride ourselves on our knowledgeable team, modern facilities, and commitment to excellence in optical healthcare.