Optical Dispenser

Ballina Optometry; Ballina Shire; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Staff discounts

Positive workplace culture

Opportunity to make a difference

Job summary

Ballina Optometry in Ballina, NSW is seeking an Optical Assistant or Dispenser to join our team on a part-time or full-time basis. You will translate optical prescriptions into eyewear, assist the Optometrist with pre-testing, and ensure each patient receives eyewear that fits well and looks great.

We value attention to detail, excellent customer service, and teamwork. A qualification in optical dispensing or equivalent experience is preferred, with opportunities for professional development and

Qualifications

• Qualification in optical dispensing or equivalent experience.
• Knowledge of spectacle and contact lens dispensing.
• Strong measurement and fitting skills.
• Excellent customer service and communication.
• Proficiency in dispensing software and POS.
• Ability to work independently and in a team.

Responsibilities

• Assist the Optometrist with pre-testing and administration.
• Dispensing and fitting spectacles and contact lenses.
• Taking accurate measurements for lens fitting (PD and frame size).
• Demonstrating product knowledge to assist customers in selecting eyewear.
• Providing advice on frame, lens options and care.
• Managing frame inventory and ordering processes.
• Processing orders, payments, and maintaining patient records.
• Performing quality checks on finished eyewear.
• Maintaining a clean, organized dispensary and high hygiene standards.

Skills

Customer service

Attention to detail

Teamwork

Communication

Independent worker

Education

Optical dispensing qualification

Tools

Optical dispensing software

Point-of-sale systems

Job description

About us

Ballina Optometry is dedicated to providing comprehensive eye care services and high-quality eyewear solutions to the Ballina community. We are committed to delivering exceptional customer service, maintaining the highest standards of clinical excellence, and creating a welcoming environment for all our patients. Our team is passionate about helping people see their best and improving their quality of life through quality optical care.

About the role

We are seeking a career-orientated, dedicated and professional Optical Assistant or Dispenser to join our team on a part-time or full-time basis at our practice in Ballina, NSW 2478. As an Optical Assistant or Dispenser, you will play a crucial role in translating optical prescriptions into perfectly fitted eyewear. This position is essential to our operations, as you will be the bridge between our optometrists and our patients, ensuring that every patient receives eyewear that not only meets their visual needs but also enhances their appearance and comfort. Your expertise and attention to detail will directly impact patient satisfaction and the overall success of our practice.

Key responsibilities

• Assist the Optometrist with pre-testing and administration, including billing procedures.
• Dispensing and fitting spectacles and contact lenses in accordance with optical prescriptions from qualified optometrists
• Taking accurate measurements and assessments for lens fitting, including pupillary distance and frame measurements
• Demonstrating expert product knowledge of frames, lenses, and lens coatings to assist customers in selecting appropriate eyewear
• Providing professional advice on frame selection, lens options, and care instructions to ensure optimal patient outcomes
• Managing frame inventory, stock levels, and ordering processes to ensure availability of products
• Processing orders, payments, and maintaining accurate patient records and transaction documentation
• Performing quality checks on finished eyewear before dispensing to patients
• Providing excellent customer service and building positive relationships with patients
• Supporting the optometry team and maintaining a clean, organised, and professional dispensary environment
• Educating patients on proper eyewear care, maintenance, and usage

What we're looking for

• A qualification in optical dispensing or equivalent relevant experience in an optical environment or be willing to undertake further relevant study
• Ideally a demonstrated knowledge of spectacle and contact lens dispensing practices
• Strong understanding of lens types, coatings, and frame materials
• Excellent measurement and fitting skills with meticulous attention to detail
• Outstanding customer service skills with the ability to communicate clearly and professionally
• Proficiency in optical dispensing software and point-of-sale systems
• Strong numeracy and literacy skills
• Ability to work independently and as part of a collaborative team
• A genuine passion for helping people and improving their vision
• Professional presentation and a commitment to maintaining high standards of hygiene and safety

What we offer

Ballina Optometry is a passionate team dedicated to excellence in eye care. You will have access to staff discounts on optical products, a positive workplace culture, and the opportunity to make a meaningful difference in patients' lives.