Optical Assistant & Dispenser — Eyewear Fitting Expert

Ballina Optometry; Ballina Shire; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Staff discounts on optical products

Positive workplace culture

Meaningful impact on patients' lives

Job summary

Ballina Optometry in Ballina, NSW is seeking a career‑oriented Optical Assistant or Dispenser to join our team on a part‑time or full‑time basis. You will translate optical prescriptions into fitted eyewear and serve as the essential link between our optometrists and patients.

Key duties include assisting with pre-testing and billing, dispensing spectacles and contact lenses, taking measurements, and advising on frame and lens options.

Qualifications

• A qualification in optical dispensing or equivalent; willingness to study further.
• Knowledge of spectacle and contact lens dispensing practices preferred.
• Strong understanding of lens types, coatings and frame materials.
• Excellent measurement and fitting skills with attention to detail.
• Clear, professional communication with customers.

Responsibilities

• Assist the Optometrist with pre-testing and administration, including billing.
• Dispense and fit spectacles and contact lenses per prescriptions.
• Take accurate measurements for lens fitting, including PD and frame sizing.
• Demonstrate product knowledge to help customers choose eyewear.
• Advise on frame selection, lens options and care instructions.
• Manage frame inventory, stock levels and ordering.
• Process orders, payments and maintain patient records.
• Perform quality checks on finished eyewear before dispensing.
• Provide excellent customer service and build patient relationships.
• Support the optometry team and keep the dispensary organized.
• Educate patients on eyewear care and usage.

Skills

Measurement and fitting skills

Customer service excellence

Team collaboration

Numeracy and literacy

Communication with patients

Education

Optical dispensing qualification or equivalent

Tools

Optical dispensing software

Point‑of‑sale systems

Job description

Ballina Optometry in Ballina, NSW is seeking a career‑oriented Optical Assistant or Dispenser to join our team on a part‑time or full‑time basis. You will translate optical prescriptions into fitted eyewear and serve as the essential link between our optometrists and patients.

Key duties include assisting with pre-testing and billing, dispensing spectacles and contact lenses, taking measurements, and advising on frame and lens options.