Optical Assistant

UFS Healthcare; Ballarat; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discounts

Flexible hours

Learning & Development

Inclusive workplace

Job summary

UFS Eyecare in Ballarat invites applications for a casual Optical Assistant. You will support optometrists, assist patients with eyewear choices, and deliver friendly customer service across two central Ballarat locations.

We're seeking a motivated candidate with retail experience, strong communication skills, and computer literacy. Training and development are provided, with flexible hours and staff discounts in our healthcare family.

Qualifications

• Ideally, you will have previous work experience as an optical assistant or in an optical/healthcare setting
• Proven experience in retail/sales with strong customer service skills
• Computer literacy and administrative capabilities
• Excellent communication and interpersonal abilities

Responsibilities

• Manage patient appointments, records, and practice administration
• Deliver excellent customer service and support throughout the patient journey
• Assist patients to select spectacle frames, sunglasses, and eyewear solutions that suit their lifestyle and visual needs
• Explain lens options and recommendations prescribed by our optometrists to support informed patient decisions

Skills

Customer service

Retail sales

Administrative tasks

Communication

Job description

Optical Assistant - UFS Eyecare | Join Our Trusted Healthcare Team

Are you an experienced Optical Assistant looking for your next opportunity? Or do you have exceptional retail customer service skills and want to transition into a rewarding healthcare career? We want to hear from you!

Established in 1880, UFS Healthcare has been a trusted community provider for over 140 years. Our mutual ownership model means we reinvest profits back into improving the lives of our members and the wider community.

About the Role:

We're seeking a casual Optical Assistant to join our full-scope optometry practice across our two central Ballarat locations. You'll work alongside our optometrists to deliver outstanding patient care and help people see their world more clearly.

• Casual position
• Work across both of our central Ballarat locations
• Training and ongoing development provided
• Opportunity to work within a trusted community healthcare organisation

Your Responsibilities:

• Manage patient appointments, records, and practice administration
• Deliver excellent customer service and support throughout the patient journey

Assist patients to select spectacle frames, sunglasses, and eyewear solutions that suit their lifestyle and visual needs.

Explain lens options and recommendations prescribed by our optometrists to support informed patient decisions.

• Maintain attractive, organized displays of optical merchandise
• Support our optometrists in providing exceptional eye care

What You'll Bring:

• Ideally, you will have previous work experience as an optical assistant or in an optical/healthcare setting
• Proven experience in retail/sales with strong customer service skills
• Computer literacy and administrative capabilities
• Excellent communication and interpersonal abilities
• A genuine interest in helping people and supporting their health needs

What We Offer:

• Generous staff discounts across pharmacy, medical, and eyecare services
• Work-life balance through flexible hours
• Learning & Development programs supporting your professional growth
• Supportive, inclusive workplace that values diversity

Why UFS Healthcare?

• Free non-emergency care to our community via Ballarat Medicare Urgent Care Clinic
• Exceptional optical services through our eyecare business and dental care under our dental care business.

We're committed to creating a welcoming environment for people from all backgrounds, cultures, identities, and abilities. If you require accommodations during the application process, we're here to support you.

Applications close: Sunday 1st November

Please note, you must be eligible to live and work in Australia to apply for this position.