Ophthalmology Front Desk & Admin Coordinator

Avenue Eye Specialists; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Avenue Eye Specialists in Windsor, Melbourne, seeks an experienced Medical Secretary / Receptionist to join our specialist ophthalmology practice. This hands-on role combines front-of-house reception, medical administration and surgical coordination in a busy clinic.

We value patient-centred service, accuracy, calm professionalism and a willingness to learn. The position can be full-time or part-time depending on experience.

Qualifications

• Previous experience in medical reception/administration, preferably in a specialist practice.
• Strong organisational skills and keen attention to detail.
• Excellent written and verbal communication, and a professional telephone manner.
• Proven ability to learn new software and workflows quickly.
• Commitment to patient privacy and confidentiality.

Responsibilities

• Welcoming patients with a warm, professional reception.
• Managing calls, patient enquiries and appointment bookings.
• Coordinating consultation schedules and maintaining patient records.
• Processing billing, Medicare/private billing and end-of-day reconciliations.
• Preparing surgical quotations and coordinating surgical bookings.
• Liaising with patients, ophthalmologists, hospitals and referring practitioners.
• Supporting patients through administrative aspects from consult to surgery.
• Providing secretarial support to ophthalmologists and the clinical team.
• Using practice management and clinical software; audio typing when required.
• Managing referrals, reports and clinical correspondence; maintaining confidentiality.
• Assisting across reception and administration as needed in a growing practice.

Skills

Organisational skills

Attention to detail

Computer literacy

Communication skills

Telephone manner

Reliability and initiative

Tools

Medical practice management software

Clinical software

Audio typing

Job description

Avenue Eye Specialists in Windsor, Melbourne, seeks an experienced Medical Secretary / Receptionist to join our specialist ophthalmology practice. This hands-on role combines front-of-house reception, medical administration and surgical coordination in a busy clinic.

We value patient-centred service, accuracy, calm professionalism and a willingness to learn. The position can be full-time or part-time depending on experience.