Operations & Team Supervisor - White Rabbit Gallery

White Rabbit; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

White Rabbit Gallery in Sydney is seeking an Operations & Team Supervisor to keep one of the city’s distinctive cultural spaces running smoothly. The role is hands-on, supporting visitor experience across front-of-house while ensuring behind-the-scenes operations run seamlessly.

You will lead a large front-of-house team, foster a positive workplace culture, and act as the key contact for internal and external stakeholders, ensuring clear, confidential communication.

Qualifications

• Experience managing operations in a complex, public-facing environment.
• Proven ability to lead a large front-of-house or visitor-facing team.
• Strong HR and people-management capabilities, including recruitment and onboarding.

Responsibilities

• Oversee day-to-day front-of-house and back-of-house operations across the gallery.
• Lead workforce management including rostering, timesheets, recruitment and training.
• Support HR processes and staff communications, including performance conversations.
• Ensure workplace and visitor safety, emergency planning and WHS/OHS compliance.
• Respond to visitor concerns and service escalations professionally and confidentially.
• Maintain accurate internal records and operational reporting.
• Coordinate teahouse operations with the Teahouse Supervisor.
• Regularly review processes for continuous improvement and policy compliance.

Skills

Operations management

Front-of-house leadership

HR & recruitment

Financial administration

Documentation & reporting

Stakeholder communication

MS Office

Education

Business/Administration qualification

Tools

MS Office

Job description

Operations & Team Supervisor - White Rabbit Gallery

White Rabbit Gallery is seeking a confident, highly organised and people-focused Operations and Team Supervisor to help keep one of Sydney's most distinctive cultural spaces running smoothly. This is a hands-on role at the heart of the Gallery's daily operations, supporting an exceptional visitor experience across front-of-house areas while ensuring behind-the-scenes operations run seamlessly. The role encompasses staff coordination, workforce planning, building and workplace safety, reporting, emergency preparedness and general operational administration.

You will lead a large and multifaceted front-of-house team, fostering a positive, professional, and supportive workplace culture. You will also act as the key point of contact for internal and external stakeholders, ensuring information is communicated clearly, appropriately, and confidentially.

Key responsibilities

• Oversee the smooth day-to-day operation of front-of-house and back-of-house functions across the gallery
• Lead workforce management, including rostering, timesheets, availability planning, recruitment, onboarding and staff training
• Support HR processes, including clear and transparent staff communication, performance conversations and initiatives that promote team wellbeing
• Take responsibility for workplace and visitor safety across the organisation, including emergency planning, WHS/OHS inspections, first aid administration, Chief Fire Warden responsibilities and food safety compliance
• Respond to visitor complaints, concerns and service escalations professionally, appropriately and confidentially
• Maintain accurate and up-to-date internal records, documentation and operational reporting
• Act as the key point of contact for internal and external stakeholders, ensuring relevant information is communicated to the appropriate people in a timely and professional manner
• Support the day-to-day operations of the gallery's teahouse including ordering, purchasing, and financial administration, working closely with the Teahouse Supervisor
• Regularly review operational systems, processes and communication practices, identifying opportunities for continuous improvement while ensuring compliance with Gallery policies and procedures

About you

• Demonstrated experience managing operations within a complex, public-facing environment
• Proven experience leading a large front-of-house or visitor-facing team
• Strong HR and people-management skills, including recruitment, onboarding, training, performance management and team development
• Experience with financial administration, including purchasing, accounts payable, reconciliation and reporting
• Excellent organisational and time-management skills, with a high level of attention to detail
• Strong written and verbal communication skills, with the confidence to engage professionally with a wide range of people and stakeholders
• A calm, practical and proactive approach to problem-solving, with the ability to manage competing priorities in a busy environment
• Confidence using the Microsoft Office suite and the ability to quickly learn and adapt to new systems and technologies
• A relevant qualification in business, administration, operations, human resources, finance or a related field (desirable)

About us

White Rabbit Gallery is one of Sydney's most distinctive cultural spaces.