Operations Team Leader – Air & Road Services

Royal Flying Doctor Service Victoria; Melbourne; Hybrid; AUD 110.000 - 160.000; Vollzeit

Benefits dieser Stelle

Office Closure Leave

Employee Assistance Program

Salary packaging

Fitness passport

Private health insurance discounts

Flexible work from home

Parental leave

Zusammenfassung

Royal Flying Doctor Service Victoria is seeking a Team Leader - Operations to guide and support a 20+ person team across road and air operations, community transport and health programs. You will balance people leadership with real-time decision-making to ensure safe, reliable and responsive services for communities across Victoria.

You will lead workforce planning, rostering and performance development, while collaborating with stakeholders and support teams to optimise operations and drive

Qualifikationen

• Proven experience leading and developing teams in a fast-paced operational environment.
• Strong people leadership including performance management, coaching and development.
• Experience managing workforce planning, rostering and real-time shift coverage across multiple locations.
• Sound understanding of Awards, Enterprise Agreements and workforce management requirements.
• Strong operational judgement to manage competing priorities and time-critical issues.
• Proficiency using workforce management systems and data to support decisions.
• Excellent communication and stakeholder management skills.
• Proactive, solutions-focused approach with commitment to continuous improvement.

Aufgaben

• Lead, support and develop a team of 20+ Operations employees across road, air, community transport and health operations.
• Provide day-to-day leadership and oversee scheduling across multiple locations.
• Oversee workforce planning, rostering and real-time shift coverage.
• Manage employee performance and workplace matters in partnership with leaders.
• Monitor service delivery and address escalations to maintain safe, reliable services.
• Utilise data and reporting to identify trends and support decisions.
• Build relationships with internal stakeholders and operational teams.
• Drive continuous improvement of processes and ways of working across Operations Centre.

Kenntnisse

Team leadership

Performance management

Workforce planning

Rostering

Stakeholder management

Communication

Problem solving

Data-driven decision making

Reporting tools

Workforce management systems

Tools

Workforce management systems

Reporting tools

Jobbeschreibung

Royal Flying Doctor Service Victoria is seeking a Team Leader - Operations to guide and support a 20+ person team across road and air operations, community transport and health programs. You will balance people leadership with real-time decision-making to ensure safe, reliable and responsive services for communities across Victoria.

You will lead workforce planning, rostering and performance development, while collaborating with stakeholders and support teams to optimise operations and drive