Operations Team Leader

Queensland Government; Townsville City; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Queensland Government in Townsville is seeking an Operations Team Leader to guide a team delivering operational and service outcomes across Regional Services. You will coordinate workflows, monitor performance, manage risks and ensure quality service delivery.

The role emphasises leadership, coaching, stakeholder engagement and continuous improvement to support the Regional Manager. A 12-month, full-time temporary position with flexible work arrangements is offered.

Qualifications

• Experience leading operational teams in a dynamic environment.
• Strong analytical skills to interpret information and identify risks.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Coordinate team workflows, priorities and workloads to achieve service objectives.
• Provide operational leadership, coaching and guidance for team capability development.
• Monitor performance, analyse trends and identify service delivery improvements.
• Manage complex and escalated matters to achieve positive outcomes.
• Build productive relationships with internal and external stakeholders.
• Drive continuous improvement and ensure quality assurance.

Skills

Operational leadership

Analytical skills

Stakeholder management

Decision making

Continuous improvement

Job description

This is a full-time temporary opportunity based in Townsville for a 12-month period from 3 November 2026 to 2 November 2027, with flexible work arrangements available.About the roleAs the Operations Team Leader, you will lead and support a team responsible for delivering operational and service outcomes across Regional Services. You will play a critical role in coordinating workflows, monitoring performance, managing risks and ensuring quality service delivery.Key responsibilities include:Coordinating team workflows, priorities and workloads to achieve agreed service and performance objectives.Providing operational leadership, coaching and technical guidance to support team effectiveness and capability development.Monitoring operational performance, analysing trends and identifying opportunities to improve service delivery and business outcomes.Managing complex and escalated matters to achieve positive customer and regulatory outcomes.Building productive relationships with internal and external stakeholders.Driving continuous improvement initiatives and maintaining high standards of quality assurance.Providing operational insights and recommendations to support informed decision-making by the Regional Manager.Please refer to the Position Description for a full list of key role responsibilities and suitability requirements.About youTo be successful in this role, you will bring:Demonstrated experience leading operational teams and managing competing priorities in a dynamic environment.Strong analytical skills with the ability to interpret information, identify risks and develop practical solutions.Excellent communication and stakeholder engagement skills, with the ability to influence, collaborate and build effective working relationships.Sound judgement and decision-making capabilities when managing complex or sensitive matters.A commitment to delivering customer-focused outcomes and fostering a positive team culture.The ability to drive continuous improvement and support capability development within a team environment.While not essential, experience working within a regulatory, compliance or government service delivery environment will be highly regarded.How to ApplyTo be considered for this opportunity, please submit your current resume and a brief cover letter (maximum two pages) outlining how your skills, knowledge and experience complement this role. This is your opportunity to tell us how you meet the suitability requirements detailed in the attached Position Description.Referee checks - It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.This work is licensed under a Creative Commons Attribution 3.0 Australia License.