Operations Team Leader

Queensland Building and Construction Commission (QBCC); Townsville City; Hybrid; AUD 125,000 - 134,000; Full time

Benefits offered by this job

Superannuation

Leave loading

Flexible work arrangements

Job summary

QBCC in Townsville is seeking an Operations Team Leader to lead and support a team delivering operational and service outcomes across Regional Services. You will coordinate workflows, monitor performance and manage risks to ensure quality service delivery.

The role requires strong leadership, analytical ability, stakeholder engagement and a commitment to continuous improvement. Flexible work arrangements are available for a 12-month contract in Townsville.

Qualifications

• Proven experience leading operational teams in a dynamic environment.
• Strong analytical skills to identify risks and improve service delivery.
• Excellent communication and stakeholder engagement abilities.

Responsibilities

• Coordinate team workflows and priorities to meet service targets.
• Provide operational leadership, coaching, and guidance.
• Monitor performance, analyse trends and improve outcomes.
• Manage complex matters to achieve positive customer and regulatory results.
• Build relationships with internal and external stakeholders.

Skills

Team leadership

Analytical skills

Stakeholder engagement

Communication

Problem solving

Regulatory/service delivery knowledge

Job description

$125,488 - $134,019 + Super + Leave Loading

This is a full-time temporary opportunity based in Townsville for a 12-month period from 3 November 2026 to 2 November 2027, with flexible work arrangements available.

About the role

As the Operations Team Leader, you will lead and support a team responsible for delivering operational and service outcomes across Regional Services. You will play a critical role in coordinating workflows, monitoring performance, managing risks and ensuring quality service delivery.

Key responsibilities include:

• Coordinating team workflows, priorities and workloads to achieve agreed service and performance objectives.
• Providing operational leadership, coaching and technical guidance to support team effectiveness and capability development.
• Monitoring operational performance, analysing trends and identifying opportunities to improve service delivery and business outcomes.
• Managing complex and escalated matters to achieve positive customer and regulatory outcomes.
• Building productive relationships with internal and external stakeholders.
• Driving continuous improvement initiatives and maintaining high standards of quality assurance.
• Providing operational insights and recommendations to support informed decision-making by the Regional Manager.

Please refer to the Position Description for a full list of key role responsibilities and suitability requirements.

About you

To be successful in this role, you will bring:

• Demonstrated experience leading operational teams and managing competing priorities in a dynamic environment.
• Strong analytical skills with the ability to interpret information, identify risks and develop practical solutions.
• Excellent communication and stakeholder engagement skills, with the ability to influence, collaborate and build effective working relationships.
• Sound judgement and decision-making capabilities when managing complex or sensitive matters.
• A commitment to delivering customer-focused outcomes and fostering a positive team culture.
• The ability to drive continuous improvement and support capability development within a team environment.

While not essential, experience working within a regulatory, compliance or government service delivery environment will be highly regarded.

Referee checks - It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

The QBCC is Queensland's independent building and construction regulator, dedicated to educating, protecting and supporting both the industry and the community. Through fair, transparent and accountable regulation, the QBCC helps build confidence and strengthens one of Queensland's most vital industries.

This is a defining decade for the building and construction sector, with ambitious housing targets and the Olympic and Paralympic legacy ahead. The QBCC is responding with focus and ambition, modernising services, deepening relationships and building the internal capability needed to deliver at scale.

The QBCC is Queensland's independent building and construction regulator, dedicated to educating, protecting and supporting both the industry and the community. Through fair, transparent and accountable regulation, the QBCC helps build confidence and strengthens one of Queensland's most vital industries.

This is a defining decade for the building and construction sector, with ambitious housing targets and the Olympic and Paralympic legacy ahead. The QBCC is responding with focus and ambition, modernising services, deepening relationships and building the internal capability needed to deliver at scale.

What can I earn as an Operations Team Leader