Operations Support Specialist II - Customer Service

Cencora; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Cencora in Melbourne, Australia, is seeking a dedicated Rep II – Customer Service (Clinical Supply Solution). You will support data entry, documentation, reporting, and administrative tasks under established procedures, ensuring accuracy and compliance.

You will also coordinate cross-functional activities, resolve routine issues, and assist with training and onboarding to strengthen operations and service quality across the team.

Qualifications

• 2+ years in progressive operations support or related administrative roles.
• High School Diploma/GED or equivalent experience required.

Responsibilities

• Performs operational support activities including data entry, documentation, reporting, and administrative tasks in accordance with established procedures.
• Processes routine transactions, maintains accurate records, and supports day-to-day workflow coordination across teams.
• Resolves routine to moderately complex operational issues by applying established guidelines and escalating exceptions when needed.
• Coordinates with internal stakeholders to complete assigned activities, track follow-ups, and support timely execution of operational tasks.
• Provides guidance to newer team members on standard procedures, system usage, and day-to-day work practices.
• Identifies process inefficiencies, suggests practical improvements, and supports implementation of standardized workflows within the assigned function.

Skills

Data entry

Documentation

Reporting

Administrative tasks

Operations support

Education

High School Diploma or GED

Job description

Cencora in Melbourne, Australia, is seeking a dedicated Rep II – Customer Service (Clinical Supply Solution). You will support data entry, documentation, reporting, and administrative tasks under established procedures, ensuring accuracy and compliance.

You will also coordinate cross-functional activities, resolve routine issues, and assist with training and onboarding to strengthen operations and service quality across the team.