Rep II - Customer Service (CSS)-1

Cencora, Inc.; Melbourne; Hybrid; AUD 65,000 - 75,000; Full time

Job summary

Cencora, Inc. in Melbourne is seeking a Rep II - Customer Service to support operational processes, data entry, reporting and administrative tasks with minimal supervision.

You will coordinate cross-functional activities, resolve routine issues, assist with training and onboarding, and help implement standardized workflows while ensuring accuracy and compliance with procedures.

Qualifications

• High School Diploma or GED required.
• 2+ years in progressive operations support or related field.
• Experience with data entry, documentation and reporting is preferred.

Responsibilities

• Performs operational support activities including data entry, documentation, reporting, and administrative tasks.
• Processes routine transactions, maintains accurate records, and supports day-to-day workflow coordination across teams.
• Resolves routine to moderately complex operational issues by applying established guidelines and escalating exceptions when needed.
• Coordinates with internal stakeholders to complete assigned activities, track follow-ups, and support timely execution of operational tasks.
• Provides guidance to newer team members on standard procedures, system usage, and day-to-day work practices.
• Identifies process inefficiencies, suggests practical improvements, and supports implementation of standardized workflows within the assigned function.

Skills

Data entry

Documentation

Reporting

Administrative tasks

Cross-functional coordination

Process improvement

Training and onboarding

Education

High School Diploma/GED

Job description

## Rep II - Customer Service (CSS)-1Apply: Melbourne, Australia: Full time: Posted Today: R2616569Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details****Summary:**Supports operational processes and workflows including data management, documentation, reporting, and administrative support activities with minimal supervision while ensuring accuracy and compliance with established procedures. Processes transactions, maintains records, coordinates cross-functional activities, and resolves operational issues. Serves as a resource for less experienced team members by providing guidance on operational procedures, system usage, and best practices while assisting with training and onboarding activities. Contributes to operational efficiency and process improvements by identifying bottlenecks, recommending solutions, monitoring performance metrics, and implementing standardized workflows within assigned functional area.**Responsibilities:*** Performs operational support activities including data entry, documentation, reporting, and administrative tasks in accordance with established procedures.* Processes routine transactions, maintains accurate records, and supports day-to-day workflow coordination across teams.* Resolves routine to moderately complex operational issues by applying established guidelines and escalating exceptions when needed.* Coordinates with internal stakeholders to complete assigned activities, track follow-ups, and support timely execution of operational tasks.* Provides guidance to newer team members on standard procedures, system usage, and day-to-day work practices.* Identifies process inefficiencies, suggests practical improvements, and supports implementation of standardized workflows within the assigned function..**Education:*** High School Diploma/GED or equivalent experience required.**Experience:*** 2+ years of experience in of progressive operations support, business operations, administrative roles, or a related field required.# ******What Cencora offers******Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.Full time# ******Affiliated Companies******Affiliated Companies: World Courier (Aust) Pty. Ltd