Operations Support Officer

Edens Excavations; City of Melbourne; Hybrid; AUD 55,000 - 85,000; Full time

Job summary

Eden’s Excavations & Piling in Epping, VIC is seeking a proactive Operations Support Officer to join our team. You’ll be the vital link between directors, office staff, clients and site teams, coordinating people, plant, transport and materials to keep projects running smoothly.

You'll spend time in the office coordinating operations, with opportunities to visit sites and work directly with crews. A hands-on role with OH&S exposure and room to develop within a growing construction business.

Qualifications

• Highly organised and reliable with a flexible approach to work.
• Confident communicator able to liaise with clients, staff and crews.
• Detail oriented with strong compliance and paperwork focus.
• Computer literate and able to use email and administrative systems.
• Able to manage multiple tasks and respond to operational needs.
• Keen to learn about construction, OH&S and site operations.

Responsibilities

• Scheduling people and plant across excavation, piling and basement projects.
• Taking and coordinating new job bookings.
• Answering and managing calls from clients, operators and staff.
• Responding to emails and operational requests promptly.
• Coordinating day-to-day operations with directors and site teams.
• Coordinating machinery, transport and logistics for upcoming jobs.
• Organising inductions and compliance documentation for sites.
• Providing SWMS and required documentation to clients and personnel.
• Visiting jobsites to understand requirements and support coordination.
• Identifying and resolving logistical issues before they impact a job.

Skills

Highly organised

Reliable

Flexible

Confident communicator

Detail oriented

Computer literate

Multitasker

Willing to learn OH&S

Onsite exposure mindset

Job description

Eden’s Excavations & Piling | Epping, VIC

Want a role that gets you out from behind the desk and into the action?

Eden’s Excavations & Piling is looking for a switched-on, organised, flexible and proactive Operations Support Officer to join our team at our Epping office.

We’re a growing business working across excavation, piling and basement construction, and we’re looking for someone who wants more than a standard office administration role.

This is a varied position where you’ll be right in the middle of our day-to-day operations — coordinating people, plant, machinery, transport, materials, paperwork and site requirements to keep our projects running smoothly.

You’ll spend time in the office coordinating operations, but you’ll also have opportunities to get onsite, see our projects firsthand and work directly with our crews and site teams.

You’ll also work closely with the directors of Eden’s Excavations & Piling, giving you direct exposure to the planning, decision-making and coordination involved in running construction projects and a growing business.

The nature of construction and our operations means that flexibility and communication are an important part of this position. The successful applicant will be expected to be contactable by the directors on most days, with the understanding that there will be occasional calls, texts or emails outside standard working hours when operational matters require attention.

Being reliable, responsive and easy to communicate with is essential to this role.

What You'll Be Doing

You’ll become an important link between our directors, office team, clients, operators, site teams, transport providers and suppliers.

Your responsibilities will include:

• Scheduling people and plant across excavation, piling and basement construction projects
• Taking and coordinating new job bookings
• Answering and managing calls from clients, operators and internal staff
• Responding to emails and operational requests in a timely manner
• Working closely with the directors to coordinate day-to-day operations
• Coordinating machinery and plant requirements for upcoming jobs
• Organising and scheduling transport of machinery and plant to and from jobsites
• Organising logistics and materials required by our onsite teams
• Preparing and managing job-specific inductions and any other required compliance documentation
• Providing SWMS and other required documentation to clients and onsite personnel
• Visiting jobsites to understand project requirements, assist with coordination and develop your knowledge of our operations
• Helping identify and resolve logistical issues before they impact the job

About You

We're looking for someone who is:

• Highly organised, reliable and flexible
• A confident communicator who isn't afraid to pick up the phone
• Comfortable dealing with clients, staff, operators, contractors and suppliers
• Able to manage multiple tasks
• Responsive to calls, emails and operational requirements
• Comfortable with occasional communication outside standard working hours
• Detail-oriented, particularly when it comes to paperwork and compliance
• Confident using computers, email and administrative systems
• Happy to get out of the office and onto jobsites
• Keen to learn about construction, operations, OHS and safety
• Someone who takes pride in getting things organised and making sure the job is ready to go
• Eager to learn directly from experienced industry professionals and take on new challenges

Industry Experience Is a Bonus

However, direct industry experience isn't everything. We’re also interested in people with strong organisational and communication skills who have the right attitude, work ethic, initiative and willingness to learn.

If you're practical, switched-on and enjoy being busy, we'll give you the opportunity to build your knowledge of the industry and develop alongside the business.

Why Join Eden’s Excavations & Piling?

This is an opportunity to become a key part of a hands‑on operations team and develop a broad understanding of how excavation, piling and basement construction projects are delivered.

You'll get:

A varied role where no two days are the same

A combination of office and onsite work

The opportunity to work directly alongside the company directors

Exposure to real‑world project planning and operational decision‑making

Exposure to excavation, piling and basement construction projects

The opportunity to work around excavators, piling equipment and other heavy machinery

Practical, firsthand experience of construction site operations

Opportunities for additional training and professional development

Potential training in OHS, workplace safety and compliance

The opportunity to develop your skills and take on greater responsibility over time

A hands‑on and practical team environment

The opportunity to build a long‑term career within a growing business

Unlock job insights

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• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have as an Operations Support Officer?
• How much notice are you required to give your current employer?
• Do you have any leave planned in the next 6 months?
• Have you worked in a role which requires a sound understanding of OH&S/WHS?
• How many years' experience do you have in the construction industry?
• Do you have current Occupational First Aid accreditation?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• Have you completed a qualification in Work Health & Safety?

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