Operations Support Officer

Medical Edge Australia; Canterbury-Bankstown; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Company mobile phone

Laptop provided

Job summary

Medical Edge Australia is seeking a proactive Operations Support Officer to help keep our operations running seamlessly. This is a fast-paced, hands-on role coordinating people, logistics and resources across events, healthcare and transport operations.

You will support day-to-day operations, rostering, timesheets, and admin across services, with opportunities to contribute to process improvements in a growing, team-driven environment. The role is full-time and based at our Revesby office.

Qualifications

• Experience in operations, administration, logistics, or rostering.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.
• Excellent communication and stakeholder engagement skills.
• Confidence working independently and as part of a team.
• Strong systems skills and ability to quickly learn new tools.

Responsibilities

• Provide day-to-day operational and administrative support across services.
• Develop and manage workforce rosters to ensure full operational coverage.
• Allocate staff, vehicles, and equipment to meet dynamic service needs.
• Process and review timesheets in line with awards and compliance requirements.
• Respond to real-time operational changes, including shift gaps and resourcing issues.
• Coordinate logistics including equipment, stock control, and depot readiness.
• Support planning and delivery of event medical services, including on-site assistance.
• Maintain accurate records, reporting, and documentation.
• Build strong relationships with staff, clients, and external stakeholders.
• Identify and implement process improvements to enhance operational efficiency.
• Post induction and probation you will be rostered to assist with the National Duty Manager phone line

Skills

Operations

Administration

Logistics

Rostering

Organisational skills

Attention to detail

Communication

Stakeholder engagement

Teamwork

Systems proficiency

Education

Certificate III in Business

Emergency care qualifications

Job description

Medical Edge Australia is one of the fastest-growing providers of out-of-hospital care, delivering first aid, event medical, and patient transport services across Australia. We’re a high-performing, close-knit team that thrives in a fast-paced environment and is committed to delivering exceptional care every time.

About the position

We’re looking for a proactive and highly organised Operations Support Officer to help keep our operations running seamlessly.

This is a fast-paced, hands-on role where no two days are the same. You’ll play a key part in coordinating people, logistics, and resources, working closely with internal teams, field staff, clients, and stakeholders to support critical service delivery across events, healthcare, and transport operations.

Key Responsibilities

Provide day-to-day operational and administrative support across services

Develop and manage workforce rosters to ensure full operational coverage

Allocate staff, vehicles, and equipment to meet dynamic service needs

Process and review timesheets in line with awards and compliance requirements

Respond to real-time operational changes, including shift gaps and resourcing issues

Coordinate logistics including equipment, stock control, and depot readiness

Support planning and delivery of event medical services, including on-site assistance

Maintain accurate records, reporting, and documentation

Build strong relationships with staff, clients, and external stakeholders

Identify and implement process improvements to enhance operational efficiency

Post induction and probation you will be rostered to assist with the National Duty Manager phone line

About You

You’re a proactive, adaptable professional who thrives under pressure and enjoys variety in your work.

You bring:

Experience in operations, administration, logistics, or rostering

Strong organisational skills and attention to detail

Ability to manage competing priorities in a fast-paced environment

Excellent communication and stakeholder engagement skills

Confidence working independently and as part of a team

Strong systems skills and ability to quickly learn new tools

Bonus points for experience in healthcare, emergency services, or event operations.

Ideally a minimum Certificate III in Business (or equivalent) is preferred for this role.

Applicants holding qualifications in emergency care or experience in the sector will be at an advantage.

Why Join Us?

Be part of a growing organisation making a real impact

Work in a dynamic, team-focused environment

Gain exposure across operations, logistics, and event services

Real opportunities for career growth and development

The role is full-time and based out of our Revesby office. Remuneration will be an hourly rate + super.

Additional Information

Full-time role with some weekend and after-hours requirements

Mix of office-based and hands-on operational work

Office based in Revesby NSW

Company mobile phone and laptop provided

Pre-employment checks (Police Check, Working with Children Check) required