Operations Support Manager

Green Leaves Early Learning Support Office; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Fully maintained company vehicle

Laptop, iPad and mobile phone

Generous childcare discount

Career development support

Job summary

Green Leaves Early Learning seeks an experienced regional operations leader to support Hobart and Launceston centre Directors and their teams. You will mentor leadership, drive performance, and oversee growth of new centres with hands-on field support.

You will travel regularly across Tasmanian centres, lead start-ups, and ensure compliance while delivering strong operational outcomes. A competitive salary package will reflect your experience and skills.

Qualifications

• Advanced Diploma in Children’s Services is required.
• Leadership experience managing several sites in a similar role.
• Ability to lead, motivate and drive a team to continuous improvement.
• Demonstrated experience achieving commercial and operational business outcomes.
• Up to date knowledge of QikKids/Kiosk and CCSS Guidelines, and staying abreast of sector developments.
• Tasmanian Working with Vulnerable People (WWVP) Registration required.
• Tasmanian Police Check required.
• Current First Aid, CPR, Anaphylaxis and Asthma certificates.
• Current Child Protection Training.
• Exceptional customer service and excellent written and verbal communication skills.
• Highly organized, with proven time management and prioritization.
• Ability to travel regularly across Tasmanian Centres.

Responsibilities

• Live and mentor Centre Directors across Hobart and Launceston with field visits.
• Visit centres regularly to track progress and drive continuous improvement.
• Mentor Centre Directors to build leadership capability and staff development.
• Support Centre Directors with performance management and guidance.
• Review Centre QIP with Directors and drive improvements.
• Assist with start-up of new centres including recruitment, licensing, training and openings.
• Engage with families during visits and respond to parent concerns.
• Keep centres presented to an exceptional standard and resourced for learning.
• Ensure compliance with regulations and build team compliance skills.
• Manage KPIs across revenue, occupancy, wages and controllable expenses.
• Collaborate with Marketing on promotions to drive occupancy.
• Travel regularly across Tasmanian centres.

Skills

Leadership experience

Team motivation

Communication skills

Time management

Travel readiness

Education

Advanced Diploma in Children’s Services

Business / HR / Education tertiary qualification (nice to have)

Tools

QikKids/Kiosk

Story Park

Salesforce

KindyNow

Job description

At Green Leaves Early Learning, we believe in fostering a sense of belonging for all and giving our team the opportunity to choose their own adventure! This is a wonderful opportunity to relocate to beautiful Tasmania,Reporting to the State Operations Manager, you will be a hands on support to a group of Centres across Hobart and Launceston with future locations including Burnie and Devonport, making sure we deliver excellence across every part of the business. You will guide, support and mentor Centre Directors and their teams, and support the start-up and growth of new Centres.This portfolio includes regular local travel across our Tasmanian Centres, so you will need to be comfortable travelling locally and working hands on with teams in the field.

Day to Day You Will

• Live and breathe our Green Leaves Commitments, supporting, mentoring and guiding Centre Directors and their teams to role model them in everything they do
• Visit your Centres regularly to help teams stay on track with progress and continuous improvement
• Mentor Centre Directors hands on to build leadership capability, and engage teams in professional development and training
• Support Centre Directors with performance management, providing advice and guidance where further action is needed
• Review each Centre’s Quality Improvement Plan (QIP) with the Centre Director and drive continuous improvement
• Support new Centre start-ups alongside the Start-Up Officer, including recruitment, licensing preparation, training, inductions, tours and opening
• Connect with families when you’re in Centre, assist with parent tours and orientations, and support Centre Directors to respond to parent concerns
• Keep Centres presented to an exceptional standard and resourced to support children’s learning
• Ensure every Centre stays compliant with regulations and legislation, building your teams’ compliance skills
• Manage Centre KPIs with your Centre Directors across revenue and occupancy, wages, debt and controllable expenses, including monitoring rosters against legislation and wage budgets
• Work with Marketing on Centre promotions and campaigns to drive occupancy
• Travel regularly across your Tasmanian Centres

In Return We Offer

• A fully maintained company vehicle, laptop, iPad and mobile phone
• A generous salary package based on your skills and experience
• Savings on childcare fees with our generous childcare discount
• A respectful, collaborative workplace where you are valued as a contributor
• A comprehensive induction, plus ongoing career development and support from our Support Office and Operations team
• The chance to travel and work hands on with teams out in the field
• Relocation available for the right candidate

About You

• An Advanced Diploma in Children’s Services
• Leadership experience managing several sites in a similar role
• The ability to lead, motivate and drive a team to focus on continuous improvement
• Demonstrated experience achieving commercial and operational business outcomes
• Up to date knowledge of QikKids/Kiosk and the Child Care Subsidy System (CCSS) Guidelines, and you keep abreast of sector developments
• A current Tasmanian Working with Vulnerable People (WWVP) Registration
• A current Police Check
• Current First Aid, CPR, Anaphylaxis and Asthma certificates
• Current Child Protection Training
• Exceptional customer service and excellent written and verbal communication skills
• Highly organised, with proven experience juggling a wide range of demands and priorities and managing your time effectively
• The ability to travel regularly across your Tasmanian Centres

It Would Be Great If You Also Have

• A tertiary qualification in Business, Human Resources or Education
• Experience with Salesforce, Kindynow and Story Park
• Skilled in Microsoft Word, Excel, PowerPoint and Facebook

At Green Leaves Early Learning, we prioritise the safety, well-being, and inclusion of all children, including those with disabilities. We encourage applicants to share their experiences working with children with disabilities and those from culturally and linguistically diverse backgrounds. We are committed to Reconciliation and fostering an environment where all First Nations Australians feel a strong sense of connection and belonging. We welcome your experiences with Aboriginal children and communities.

Green Leaves Early Learning is committed to all aspects of child safety; including child protection, mandatory reporting and adopting the National Principles for Child Safe Organisations.

When it comes to providing Early Childhood Education and Care that goes beyond traditional standards, Green Leaves Early Learning truly shines. With over 70 custom-built centres, Green Leaves Early Learning is committed to service excellence and raising the benchmark for early education and care across Australia. Each of our services provides a culture of welcome and a sense of belonging for all by creating an enriching, holistic curriculum and a place where all of our team members feel at home. Green Leaves has a one-team mentality, where we continuously strive for innovation and collaboration, and celebrate our successes.

When it comes to providing Early Childhood Education and Care that goes beyond traditional standards, Green Leaves Early Learning truly shines. With over 70 custom-built centres, Green Leaves Early Learning is committed to service excellence and raising the benchmark for early education and care across Australia. Each of our services provides a culture of welcome and a sense of belonging for all by creating an enriching, holistic curriculum and a place where all of our team members feel at home. Green Leaves has a one-team mentality, where we continuously strive for innovation and collaboration, and celebrate our successes.