Operations Support Manager

Green Leaves Early Learning Support Office; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Fully maintained company vehicle

Laptop, iPad and mobile phone

Salary package commensurate with skill

Childcare discount

Induction and ongoing career support

Relocation available

Job summary

Green Leaves Early Learning is seeking a State Operations Manager to oversee Hobart and Launceston centres with travel to Burnie and Devonport. You will mentor Centre Directors, drive continuous improvement, support new centres, and ensure high standards across all sites.

You will lead teams, manage performance, and collaborate with the Start-Up Officer to open new centres, while maintaining strong family engagement and service quality.

Qualifications

• Advanced Diploma in Children’s Services required.
• Proven leadership across multiple sites or centres.
• Strong people management and coaching abilities.
• Excellent customer service and communication skills.

Responsibilities

• Support Centre Directors and their teams to role model Green Leaves commitments.
• Conduct regular centre visits to drive progress and improvements.
• Mentor leaders to build leadership capability and professional development.
• Guide performance management with advice where action is needed.
• Review Quality Improvement Plans with Centre Directors to drive improvements.
• Support start-ups with recruitment, licensing, training, inductions and openings.
• Engage with families during visits and respond to concerns.
• Ensure centres maintain high standards and compliant operations.
• Monitor KPIs across revenue, occupancy, wages and expenses.
• Collaborate with Marketing to drive occupancy.

Skills

Leadership

Travel

People management

Customer service

Education

Advanced Diploma in Children’s Services

Tools

QikKids/Kiosk

Job description

At Green Leaves Early Learning, we believe in fostering a sense of belonging for all and giving our team the opportunity to choose their own adventure! This is a wonderful opportunity to relocate to the beautiful state of Tasmania, reporting to the State Operations Manager, you will be a hands on support to a group of Centres across Hobart and Launceston with future locations including Burnie and Devonport, making sure we deliver excellence across every part of the business. You will guide, support and mentor Centre Directors and their teams, and support the start-up and growth of new Centres.This portfolio includes regular local travel across our Tasmanian Centres, so you will need to be comfortable travelling locally and working hands on with teams in the field.

Day to Day You Will

Live and breathe our Green Leaves Commitments, supporting, mentoring and guiding Centre Directors and their teams to role model them in everything they do

Visit your Centres regularly to help teams stay on track with progress and continuous improvement

Mentor Centre Directors hands on to build leadership capability, and engage teams in professional development and training

Support Centre Directors with performance management, providing advice and guidance where further action is needed

Review each Centre's Quality Improvement Plan (QIP) with the Centre Director and drive continuous improvement

Support new Centre start-ups alongside the Start-Up Officer, including recruitment, licensing preparation, training, inductions, tours and opening

Connect with families when you're in Centre, assist with parent tours and orientations, and support Centre Directors to respond to parent concerns

Keep Centres presented to an exceptional standard and resourced to support children's learning

Ensure every Centre stays compliant with regulations and legislation, building your teams' compliance skills

Manage Centre KPIs with your Centre Directors across revenue and occupancy, wages, debt and controllable expenses, including monitoring rosters against legislation and wage budgets

Work with Marketing on Centre promotions and campaigns to drive occupancy

Travel regularly across your Tasmanian Centres

In Return We Offer

A fully maintained company vehicle, laptop, iPad and mobile phone

A generous salary package based on your skills and experience

Savings on childcare fees with our generous childcare discount

A respectful, collaborative workplace where you are valued as a contributor

A comprehensive induction, plus ongoing career development and support from our Support Office and Operations team

The chance to travel and work hands on with teams out in the field

Relocation available for the right candidate

About You

An Advanced Diploma in Children's Services

Leadership experience managing several sites in a similar role

The ability to lead, motivate and drive a team to focus on continuous improvement

Demonstrated experience achieving commercial and operational business outcomes

Up to date knowledge of QikKids/Kiosk and the Child Care Subsidy System (CCSS) Guidelines, and you keep abreast of sector developments

A current Tasmanian Working with Vulnerable People (WWVP) Registration

A current Police Check

Current First Aid, CPR, Anaphylaxis and Asthma certificates

Current Child Protection Training

Exceptional customer service and excellent written and verbal communication skills

Highly organised, with proven experience juggling a wide range of demands and priorities and managing your time effectively

The ability to travel regularly across your Tasmanian Centres

It Would Be Great If You Also Have

A tertiary qualification in Business, Human Resources or Education

Experience with Salesforce, Kindynow and Story Park

Skilled in Microsoft Word, Excel, PowerPoint and Facebook

At Green Leaves Early Learning, we prioritise the safety, well-being, and inclusion of all children, including those with disabilities. We encourage applicants to share their experiences working with children with disabilities and those from culturally and linguistically diverse backgrounds. We are committed to Reconciliation and fostering an environment where all First Nations Australians feel a strong sense of connection and belonging. We welcome your experiences with Aboriginal children and communities.

Green Leaves Early Learning is committed to all aspects of child safety; including child protection, mandatory reporting and adopting the National Principles for Child Safe Organisations.

When it comes to providing Early Childhood Education and Care that goes beyond traditional standards, Green Leaves Early Learning truly shines. With over 70 custom-built centres, Green Leaves Early Learning is committed to service excellence and raising the benchmark for early education and care across Australia. Each of our services provides a culture of welcome and a sense of belonging for all by creating an enriching, holistic curriculum and a place where all of our team members feel at home. Green Leaves has a one-team mentality, where we continuously strive for innovation and collaboration, and celebrate our successes.