Operations Supervisor

Amazon; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Amazon Logistics is seeking an Operations Supervisor to collaborate with Area Managers and Operations Managers in driving efficiency and ensuring effective execution within transportation networks. The role requires a proactive leader who can motivate a team to meet performance goals and productivity standards aligned with company objectives in a 24/7 environment in Sydney.

The ideal candidate will monitor attendance, workflow, and issues, while coordinating with managers to resolve challenges

Qualifications

• Experience managing teams.
• Experience with planning, performance metrics, and process improvement.

Responsibilities

• Foster health and safety culture and ensure adherence to laws and policies.
• Oversee daily departmental tasks and staff debriefs with accurate documentation.
• Follow SOPs and allocate tasks to maintain workflow and meet targets.
• Maintain staffing levels and manage call-outs, absences, and coaching.
• Onboard and train new associates to ensure task readiness.
• Track, analyze, and report metrics with Area and Operations Managers.
• Monitor associates hours and schedules; report equipment defects.
• Work flexible shifts including weekends, nights, and holidays.

Skills

Team leadership

Shift management

Job description

Amazon Logistics is seeking an Operations Supervisor to collaborate with the Area Managers and Operations Managers in driving innovation and ensuring effective execution within transportation networks. This role requires a proactive leader capable of inspiring a team to achieve performance goals and productivity standards that align with company objectives. The ideal candidate will also be responsible for monitoring team attendance and workflow, working closely with the Area Managers and Operations Managers to identify and resolve any issues that may arise.

Amazon Operations and Distribution is a 24/7 environment and shifts may change due to business needs.

Key job responsibilities

Contribute to fostering a strong health and safety culture by ensuring adherence to relevant laws and internal policies

Assist in the daily oversight and management of departmental tasks

Conduct staff debriefs, ensuring all paperwork is accurately and thoroughly completed

Perform duties in line with Standard Operating Procedures (SOPs)

Allocate tasks to staff as needed to maintain workflow and meet daily performance targets

Ensure adequate staffing levels for your area, including managing call outs for training, addressing absences, overseeing performance, providing coaching, and continually monitoring department productivity

Support the onboarding and training of new associates to ensure they possess the necessary knowledge to perform required tasks

Collaborate with the Area Managers and Operations Managers in tracking, analyzing, and reporting metrics

Support the Area Managers and Operations Managers in identifying and understanding factors contributing to the achievement or shortfall of objectives

Monitor and report on associate hours and schedules

Address and resolve process-related issues within the area as needed

Ensure timely and accurate reporting of equipment defects

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Can lift up to 20kg, stand/walk during shifts lasting up to 10 hours, and be able to frequently push, pull, squat, bend, and reach

Preferred qualifications

Experience managing teams

Experience with planning, performance metrics, and process improvement