Operations Supervisor , Amazon Logistics

Nearheal; City of Melbourne; Hybrid; AUD 80,000 - 110,000; Full time

Job summary

Amazon Logistics in Ravenhall, Victoria is seeking an Operations Supervisor to lead a team and partner with the Shift Manager and Delivery Station Manager to deliver safe, efficient operations. You will monitor attendance, workflow, and performance to meet daily targets and support onboarding of new associates.

The role requires a proactive leader capable of driving improvement, with experience in warehousing, logistics, and a flexible schedule including weekends and nights.

Qualifications

• Experience in warehouse operations.
• Experience in logistics.
• Flexible schedule including weekends, nights and holidays.
• Ability to lift up to 20 kg and stand for long shifts.

Responsibilities

• Foster a strong health and safety culture and ensure policy adherence.
• Oversee daily departmental tasks with the Shift Manager and Delivery Station Manager.
• Conduct staff debriefs and ensure accurate paperwork.
• Follow Standard Operating Procedures (SOPs) and allocate tasks to staff.
• Maintain staffing levels, manage call-outs, and provide coaching to boost productivity.
• Support onboarding and training of new associates.
• Track, analyze and report Exchange Point metrics with leadership.
• Identify factors affecting Exchange Point objectives and address gaps.
• Monitor associate hours and schedules.
• Resolve process-related issues and report equipment defects.

Skills

Team leadership

Performance metrics

Process improvement

Warehouse operations

Tools

Microsoft Excel

Outlook

Job description

Operations Supervisor , Amazon Logistics

Amazon

Amazon Logistics is seeking an Operations Supervisor to collaborate with the Operations Shift Manager and Delivery Station Manager in driving innovation and ensuring effective execution within transportation networks. This role requires a proactive leader capable of inspiring a team to achieve performance goals and productivity standards that align with company objectives. The ideal candidate will also be responsible for monitoring team attendance and workflow, working closely with the Operations Shift Manager and Delivery Station Manager to identify and resolve any issues that may arise.

Key job responsibilities

• Contribute to fostering a strong health and safety culture by ensuring adherence to relevant laws and internal policies
• Assist in the daily oversight and management of departmental tasks
• Conduct staff debriefs, ensuring all paperwork is accurately and thoroughly completed
• Perform duties in line with Standard Operating Procedures (SOPs)
• Allocate tasks to staff as needed to maintain workflow and meet daily performance targets
• Ensure adequate staffing levels for your area, including managing call outs for training, addressing absences, overseeing performance, providing coaching, and continually monitoring department productivity
• Support the onboarding and training of new associates to ensure they possess the necessary knowledge to perform required tasks
• Collaborate with the Operations Shift Manager and Delivery Station Manager in tracking, analyzing, and reporting Exchange Point metrics
• Support the Operations Shift Manager and Delivery Station Manager in identifying and understanding factors contributing to the achievement or shortfall of Exchange Point objectives
• Monitor and report on associate hours and schedules
• Address and resolve process-related issues within the area as needed
• Ensure timely and accurate reporting of equipment defects

Basic Qualifications

• Experience in warehouse operations
• Experience in logistics
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 20kg, stand/walk during shifts lasting up to 10 hours, and be able to frequently push, pull, squat, bend, and reach.

Preferred Qualifications

• Experience managing teams
• Experience with planning, performance metrics, and process improvement
• Experience in Microsoft Office suite specifically Excel and outlook

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Ravenhall, Victoria